Diono Customer Service

Dmcj13 · Mar 12, 2012

They really leave a lot to be desired

I have been talking back and forth with them about my Montery and they have so not been helpful. The rep is so sure that I am doing something wrong, even though I insisted that I tried everything, and then she transferred me to their tech, who just basically said that its a good seat so even though it is a hassle it is worth it.

So know I have a seat that isn't going to work for me, and no solution whatsoever, and I can't return it.

LISmama810 · Mar 12, 2012

Unfortunately, some seats are incompatible with some vehicles. I'm sorry you're having trouble.

What's the problem? Belt guide issues?

If you can't return it and it doesn't work with your car, the only option is to get rid of it. If you sell it, you can put that toward the cost of something that works better.

Brianna · Mar 12, 2012

:yeahthatsad: It's unfortunate that the new belt guide on the Montereys are having more incompatibility issues. I would post on their social media pages to let them know what your problem was. Hopefully they'll consider another re-design once they realize there are multiple complaints on the same issue.

Dmcj13 · Mar 12, 2012

The belt doesn't pull through the guide easily, and doesn't retract at all, you have to forcefully pull it back through the guide, and then the belt is tight, and doesn't move at all, not because it is locked or anything, but because it is all caught up in the guide. The tech said that the belt not retracting is not a safety issue, just an inconvenience, and that I should be buckling her in and pulling it tight myself any way, ok fine if it is not a safety issue I will deal with it, but it just seems to me like if the belt is not free to move, it can not preform right in a crash, am I wrong? If it is a safety issue I will sell it.

Brianna · Mar 12, 2012

It becomes a safety issue if your child leans forward, introduces slack in the belt, and it doesn't retract itself.

Dmcj13 · Mar 12, 2012

Brianna said:
It becomes a safety issue if your child leans forward, introduces slack in the belt, and it doesn't retract itself.

Well, that wont be a problem, since the belt is unable to move at all..

mcomommy · Mar 12, 2012

That is a bummer, they were great about getting new sticker for my Radian.

soccer_widow · Mar 12, 2012

Brianna said:
:yeahthatsad: It's unfortunate that the new belt guide on the Montereys are having more incompatibility issues. I would post on their social media pages to let them know what your problem was. Hopefully they'll consider another re-design once they realize there are multiple complaints on the same issue.

I tried this, and they deleted my post from their page, and told me to call customer service.:thumbsdown:

LISmama810 · Mar 12, 2012

soccer_widow said:
I tried this, and they deleted my post from their page, and told me to call customer service.:thumbsdown:

Are you sure it was deleted and not categorized under posts by all vs posts by Diono?

soccer_widow · Mar 12, 2012

I posted it a second time after I called customer service and was told it "wasn't a problem." They left the second post up.

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