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The Radian was NEVER advertised as the Radian48. The box my Radian came in says it is a Radian65. Why would they make a seat for sale in the US and then put shorter straps on it for CDN resale That just doesn't make sense. Plus my DEC06 DOM Radian has really long straps.
*I might just go pull it out of the vehicle and measure them so we can compare.
REally, There is no way they should be getting away with that...as if all the rest of it isn't enough if you don't meet the requirements sorry, you don't even get your seat back:thumbsdown:
Or the Better Business Bureau... Wonder what they'll think once TC has a better look at what's going on and starts checking into it?
I just got DS's second Radian (not short straped), but am a bit worried about the dishonesty of this company. If they ever knew a safety-related defect existed would they try to keep that hidden or lie about it too? I understand trying to make sure complaints are really legit before replacing a seat or refunding someones money, but to lie and tell them it's not really a defect is just plain wrong!:twocents:
From the sounds of things with this new returns issue...I need to take a trip to TJs next week to see if they're selling all of these short strapped Radians, used, in their store.
I think someone has made an error in communication. I have a feeling much of it might be in the Canadian Distributor's hands. Notice that Russ has said certain things... but MY documents were from Brad (and the Canadian importer). I think that things MAY have been handled ok by the US company (people were getting replacement seats), but that the importer has really bungling things, and is bungling them further with bad Customer Service. Even to the point of hiding behind one ad that came out in a CT flyer when Radian's were new (that's the Radian65 thing.. they advertised for a couple days that it was to 65#'s, and then had to make a "flyer correction"). But I think that's mostly smokescreen by the Cdn importer to cover their @$$ some how. It's not working though, cause we all have more information than that (pity the poor parent who doesn't have you guys!)
I do think this mess that the Cdn importer has gotten into needs to be brought to someone's attention. The change of story in the middle from the company to the importer is the scariest part for me. It means that things are not being fed back up the chain, and both the importer and the company are kind of hiding behind each other.
Hipmaman: I'm in Waterloo, Ontario. We seem to have ok stock in Waterloo West, Kitchener Stores, and I think Cambridge. I just bought the last one at Waterloo East, and it seems to be all new stock cause the display that was left is even a new one.
Thanks all!
And one other thought: Returning the seat to CT works... but CT doesn't send the seat back to SK. They simply dump it as far as I know. So when returns to CT work, SK never hears about the "defective" seat that was exchanged.
I think that even though my problem was "corrected" by CT, I'm still going to send a letter to CT, SK, and anyone else I can think of (TC, the news, my local MP... any other thoughts ladies?), stating what occurred. Maybe send them the empty box from my old one with letters inside.
These people know nothing about running a business and really need to close as I fear some precious children are going to end up in used seats.
Tiger
Jewels: My boxes (both the short strap and the long) were the exact same as yours. It says just plain Radian on the front and Radian65 on the side. They all did. There's no such thing as a Radian48 in any advertising. But I'm going to call it mine the Radian48 to keep pointing out the confusion that's been caused by all this! I'm hoping to use their words against them if I can!
Thanks all!
I really would not take the box info into consideration for the weight limit. They just throw the seat in a box and away they go.
It is what is on the side of the seat and in the manual that counts.
Of course it is what is on the label that counts and that is what you go by. The pictures of the box is just saying it is the same seat as the US Radian65 (only going to 48lbs though not 65lbs) since the Canadian company is going back on what they said saying that it is the Radian48 and so they had tested it with a 48lb dummy. They are also saying that ALL 48lb Radians have shorter straps and that when Canada increased their weight limit that is when they started to put longer straps on the 65lb limit Radians; which we know is not true. In Canada it was never called the Radian48 just the Radian.
I don't agree with this. At this point we have absolutely *no* proof that they have resold a used seat... it is all speculation due to the ridiculous rules in place to return a seat.
They may want it in unused condition to prove that you honestly bought a short strapped seat without knowing and want to know that you haven't been using it all this time, and now want another one... never mind that not everyone finds out about the problem until they get to the top slot and it no longer fits.
For some people this is absolutely the only option to keep their child legally harnessed in a legal seat. Aiden is 36lbs and 45" tall... this is the only seat on the Canadian market that he still fits in and he must legally be harnessed in our province until he reaches 40lbs OR 6 years of age. I would have *NO* choice if this seat were not on the market and I think the seat itself is an excellent choice.
I have been given nothing but stellar customer service, however the last time I needed anything from SKJP was back in July. I have no idea where all these problems are cropping up lately.
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