By their very small strict definition of defect, it's not. IF you define defect to mean that they had specifications that said produce X car straps, and they produced Y straps, that's a "manufacturing" defect. To design X straps and produce X straps is not... but if those straps don't do what the design *goals* (height and weight) then that's a design defect.
For example: An architect could design a house, and say "hey people are about 6 feet tall, so I'll make the ceilings 6 feet high"... the builder builds 6 feet high ceilings for the home owner, the builder did not make a "defective" product... but who the **** is a 6 foot ceiling going to work for? The architect is at fault, or the designer that decided that those short straps would work for a 49" child - it's a design defect... but SK doesn't care about the design defect, they just care that's it's not a manufacturing defect. The builder just says "The architect said 6 foot ceilings would be fine!"... and he's off the hook??
But if I can't live in the house, or if I can't use the straps for my 42" child, then I still contend that there is a defect, just farther up the chain.
MommaMea
For example: An architect could design a house, and say "hey people are about 6 feet tall, so I'll make the ceilings 6 feet high"... the builder builds 6 feet high ceilings for the home owner, the builder did not make a "defective" product... but who the **** is a 6 foot ceiling going to work for? The architect is at fault, or the designer that decided that those short straps would work for a 49" child - it's a design defect... but SK doesn't care about the design defect, they just care that's it's not a manufacturing defect. The builder just says "The architect said 6 foot ceilings would be fine!"... and he's off the hook??
But if I can't live in the house, or if I can't use the straps for my 42" child, then I still contend that there is a defect, just farther up the chain.
MommaMea
Not according to Russ' latest email to me because it was not a manufacture defects.