another good customer service story...

momtoesther

New member
I recently phone Britax because one of the elastic straps on my DD's Frontier XT came loose so the cover bunched up everytime she climbed in. No other questions asked, they are sending me a new cover! Yippee! I am going to sew the elastic back on the other cover (anyone think this would be a bad idea?) and then I'll have a back up. I didn't ask, but I wonder if they'll send me the same cover I had. I like it the texture, but it is black and boring :)
 
ADS

Athena

Well-known member
I'm glad you had a good experience. I recently had a disappointing experience when the rep did not seem to know the answer to my very basic question and I was told they would do nothing about my cover problem because the seat was over a year old (barely over a year!). I have had some positive experiences with their CS and hopefully my next experience will be better.
 

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