Avery'sMama
CPST Instructor
I have a 2007 manufacture Britax Boulevard with apparently stripped gears in the infinite harness adjust. I called Britax to see what could be done, and the answer is apparently nothing. And it's out of warranty. It can't be repaired, they won't fix it. The customer service rep said the gears get stripped when people turn just one knob to adjust or try to keep adjusting it after it's at the max or min heights. I explained that I am a CPST, I'm not just an average consumer jamming the thing around. I know how to use my seats and treat them well. She said they are all CPST's, every last one of them in the office, and that all she can tell me, is that when the gears are forced, they will strip, and there is no repair. I'm not a happy camper...
To just loose two years of life on my $300 seat irritates me immensely! There is no fix, nothing to be done. It's just broken and I am out a seat. She said if it was in warranty, one year, they would replace it. However, it's obviously older than one year. I asked if this was a hazard of these seats I should be aware of, as I educate parents, she said no, she wouldn't call it a hazard, but they do break. I asked to speak to a manager, and explained that as a CPST Instructor, I needed to know what the risks were to consumers with the entire harness assembly being broken, and as a parent and a consumer, I am not happy to discover I've just lost two years of life expectancy in my seat. Had I realized that this was a common issue, I would have just gotten two Marathon's back in the day. I knew then I would have more kids and wanted to full use of the seats.
Has anyone else had this happen? The manager is suppose to call me back in 24 to 48 business hours, so not until Monday or Tuesday next week.
To just loose two years of life on my $300 seat irritates me immensely! There is no fix, nothing to be done. It's just broken and I am out a seat. She said if it was in warranty, one year, they would replace it. However, it's obviously older than one year. I asked if this was a hazard of these seats I should be aware of, as I educate parents, she said no, she wouldn't call it a hazard, but they do break. I asked to speak to a manager, and explained that as a CPST Instructor, I needed to know what the risks were to consumers with the entire harness assembly being broken, and as a parent and a consumer, I am not happy to discover I've just lost two years of life expectancy in my seat. Had I realized that this was a common issue, I would have just gotten two Marathon's back in the day. I knew then I would have more kids and wanted to full use of the seats.
Has anyone else had this happen? The manager is suppose to call me back in 24 to 48 business hours, so not until Monday or Tuesday next week.