Getting a replacement seat from customer service

So, we ended up having to call customer service for our onboard 35 because we couldn't find the manual, and couldn't get it out of the car :eek:

I also had DH mention to the rep that the handle doesn't stay in the locked position when you carry a child in the seat. We don't use the bucket that much, but the few times that we've put our 21 lb foster son in it, the handle slips out of the locked position.

So, they walked DH through it (I apparently wasn't applying enough pressure to push the cover of the lockoff), and then they said they'd send us a new seat, because they want to look at this seat handle that slips out of the locked position.
I'm glad I thought to slip DH a note to mention it!!
 
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