Question XTSL harness question..

AmbersMommy · Jul 10, 2011

I got one of the Strollers.com sale XTSL's that a mama on here had for sale. I have used it a few times now and every time I put my son in it to get to where I am going the harness has loosened up all on its own. Is this normal or do I have an issue with my seat? Its loosening up enough that my 5.5yr old can see that its very loose.. she mentioned it to me while we were driving the first time he was in it.

zactayaus · Jul 10, 2011

That is not normal at all and I know some others on here have had the problem too but I'm not sure how it was resolved. In the mean time if you have to use the seat make sure that the harness adjuster lever is pressed down (I believe that fixed the problem temporarily for the people having the problem). I'd definitely call the manufacturer first thing on Monday.

ElfJewel · Jul 10, 2011

I had this problem with an XTSL I got a couple of months ago. I sent a message to Sunshine Kids through their website (customer service I think). They sent me a new seat. You should also report it to NHTSA here https://www-odi.nhtsa.dot.gov/ivoq/online.cfm

AmbersMommy · Jul 10, 2011

zactayaus said:
That is not normal at all and I know some others on here have had the problem too but I'm not sure how it was resolved. In the mean time if you have to use the seat make sure that the harness adjuster lever is pressed down (I believe that fixed the problem temporarily for the people having the problem). I'd definitely call the manufacturer first thing on Monday.

Yeah I did make sure it was pressed down and it seemed to still do it. I plan on calling tomorrow. Thanks!

Jessica61624 · Jul 10, 2011

I can call strollers.com if you need me too!

AmbersMommy · Jul 10, 2011

ElfJewel said:
I had this problem with an XTSL I got a couple of months ago. I sent a message to Sunshine Kids through their website (customer service I think). They sent me a new seat. You should also report it to NHTSA here https://www-odi.nhtsa.dot.gov/ivoq/online.cfm

Thanks! I will do that right now.

AmbersMommy · Jul 10, 2011

Jessica61624 said:
I can call strollers.com if you need me too!

Thanks! I will let you know tomorrow if I need you to

AmbersMommy · Jul 11, 2011

Called this morning and the gal didn't really want to talk to me she took down my name and phone # and said the install tech would call me right away. Still no call... I guess I will wait a while longer and call back.

AmbersMommy · Jul 11, 2011

I called them back after not hearing back from them and was told I was being sent a new seat. Thanks ladies

bnsnyde · Jul 12, 2011

Mine is from the same place (and 11/10 DOM)and I am wondering if the RF boot is supposed to go ALL the way to the allignment line. It won't. I tried with all my might.
It stays on fine and I locked it, but it's a bit wiggly especially on the side without the gold-colored clip that locks it. Thoughts?

And, if you are being sent a new seat that means there is a definite problem with the seat. Makes me nervous.
The metal plate with the strap you pull to tighten looks not very durable at all. I'm on eggshells when I mess with it.
Do you know why the harness loosened, exactly? What exact mechanism is failing? Thanks!

Pixels · Jul 12, 2011

bnsnyde said:
Mine is from the same place (and 11/10 DOM)and I am wondering if the RF boot is supposed to go ALL the way to the allignment line. It won't. I tried with all my might.
It stays on fine and I locked it, but it's a bit wiggly especially on the side without the gold-colored clip that locks it. Thoughts?

The boot just needs to be pushed on far enough that the gold clip will go in its slot. Wiggly is normal and not a problem. The first Radians didn't even have a gold clip to hold the boot on.

And, if you are being sent a new seat that means there is a definite problem with the seat. Makes me nervous.
The metal plate with the strap you pull to tighten looks not very durable at all. I'm on eggshells when I mess with it.
Do you know why the harness loosened, exactly? What exact mechanism is failing? Thanks!

The mechanism that is not working right is the lever that you pull up on to loosen the harness. It's staying up and not going back down.

As for durability, I don't think there's anything worthy of eggshells about the seat. It's been tested with a 63-pound dummy by the government, and it's fine. Which metal plate are you referring to, exactly? The one in back that the two harness straps goes onto?

bnsnyde · Jul 12, 2011

I meant the one in front that you lift up.

Maybe eggshells is too strong an expression. I guess just hearing that it can get stuck makes me more careful.

Question XTSL harness question..

AmbersMommy

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zactayaus

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ElfJewel

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AmbersMommy

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Jessica61624

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AmbersMommy

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AmbersMommy

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AmbersMommy

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AmbersMommy

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bnsnyde

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Pixels

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