DO NOT BUY THIS SEAT!
Safety 1st Rumi Air Harnessed Booster Car Seat :thumbsdown:
$179
My wife bought this for out 3 yr old son - who has CP - and yes - he has accidents every now and again. The last week of MAY 2011 - my wife bought this seat and we used it in her car for 2 weeks - then moved it to mine for a vacation at Sarasota, FL on 12 JUNE 2011 - he had an accident in the seat and I started looking at how to disassemble it to clean the fabric seat covers. Well - the only one you can clean is the bottom one. You have to use the clips on the very bottom after removing the tray - you have to turn them and really pull them out - then you can remove the shoulder belts. Well - the only ones I saw were the two clips together and I pulled them through the top of the seat - which you ARE NOT to do. Anyway - I can't get the seat assembled correctly.
Now my wife bought this at Toys R US (Hassle Free returns????) - After calling Toys R US customer service - and talking with TJ - he said the store “might or might not” - accept the seat for A RETURN even though we are within our 90 Day return policy...and to top it off the the shoulder adjustment rail will not stay in place and falls back down after adjusting it up....it just falls down.
So - if you kid throws up or has an accident - make sure child understands that he/she has to do it in the bottom cushion - because the other cushions DO NOT come out - they are in there...this seat may have won some 2010 Award for safety -- it is NOT PRACTICAL for little kids and keeping the cushions clean...
I contacted the people who make RUMI Air Safety First in Columbus, IN - and they stated it takes 5-10 days for a replacement - but I'm returning this SEAT and getting a refund - then I'm contacting ADA and making sure they know that kids with special needs NOT TO BUY THIS SEAT.
So - it's 9:30 in Sarasota and I'm waiting for Toys R US to open and hopefully they will replace and I can get the seat (a clean one) back to Indiana to return to Columbus, Indiana!
We have had an issue before with Toys R US - and I refuse to buy anything from them - but my wife wanted to keep our son safe and even though I was skeptical about buying anything from TOYS R US - she did and now we are in a dilemma out of town on a vacation trip....with the possibility of going to Wal-Mart and buying a seat - and packing this one back to Columbus, IN -just so I can get my child back safely home. We had bought a stroller from Toys R US and purchased some type of buyers protection from them....I had to track down a and argue with their service personnel to actually mail them a hard copy of the receipts in order to get a refund - because they said they were only getting half of my fax when I faxed the paperwork in...HASSLE FREE - whatever...
Again - if your kids is perfectly clean and never has any spills, accidents, gets car sick - then buy the seat - but if not -- forget about cleaning it...
I Do not recommend this seat at all....and as far as Rumi Air Safety First - we are the first family to call in about issues with this seat - since it just came out on the market recently....
I am on the phone with Safety First (Columbus, IN) – on hold – waiting for a supervisor – to discuss this issue further – I’ve been waiting over 5 minutes as of now (15 JUN 2011) – I guess when you have a complaint they don’t want to talk with you.
Safety First – you mean Profit First – yes we want you to buy our products and get the money – but when you have an issue…forget it!
UPDATE: I went to the Toys R Us with the printed online e-mails and a copy of their Hassle Free Policy – and got the same seat – I let them keep the packaging and manuals. I called to Columbus, IN and was put on hold for 15 min’s – and I hung up. I’m not waiting that long – I’m sure if I wanted to buy a seat they would speak to me forever …I’m really disappointed by the response I got from Safety First Customer Service – when it comes to my child’s safety – I want a prompt reaction – not being put on hold…we will be buying a better seat where the entire cover comes off for washing in the future.
I read through the manual to make sure I was setting this chair up correctly in the car – My wife can attest – she saw me reading through it and making sure I had the straps laid out correctly and the seat did not move once installed…I had no idea that only the bottom cushion comes out…of course –we were the first family to have issues. The same seat we picked up at Toys R Us in Sarasota – the shoulder adjusting part – works correctly – apparently these seats are not tested for function before leaving the factory – if it had – it should have never made to the public for purchase…something else that is concerning!!!
We will be returning this seat to Safety 1st once returning home and buying another brand!
Joe White
Madison, IN
Safety 1st Rumi Air Harnessed Booster Car Seat :thumbsdown:
$179
My wife bought this for out 3 yr old son - who has CP - and yes - he has accidents every now and again. The last week of MAY 2011 - my wife bought this seat and we used it in her car for 2 weeks - then moved it to mine for a vacation at Sarasota, FL on 12 JUNE 2011 - he had an accident in the seat and I started looking at how to disassemble it to clean the fabric seat covers. Well - the only one you can clean is the bottom one. You have to use the clips on the very bottom after removing the tray - you have to turn them and really pull them out - then you can remove the shoulder belts. Well - the only ones I saw were the two clips together and I pulled them through the top of the seat - which you ARE NOT to do. Anyway - I can't get the seat assembled correctly.
Now my wife bought this at Toys R US (Hassle Free returns????) - After calling Toys R US customer service - and talking with TJ - he said the store “might or might not” - accept the seat for A RETURN even though we are within our 90 Day return policy...and to top it off the the shoulder adjustment rail will not stay in place and falls back down after adjusting it up....it just falls down.
So - if you kid throws up or has an accident - make sure child understands that he/she has to do it in the bottom cushion - because the other cushions DO NOT come out - they are in there...this seat may have won some 2010 Award for safety -- it is NOT PRACTICAL for little kids and keeping the cushions clean...
I contacted the people who make RUMI Air Safety First in Columbus, IN - and they stated it takes 5-10 days for a replacement - but I'm returning this SEAT and getting a refund - then I'm contacting ADA and making sure they know that kids with special needs NOT TO BUY THIS SEAT.
So - it's 9:30 in Sarasota and I'm waiting for Toys R US to open and hopefully they will replace and I can get the seat (a clean one) back to Indiana to return to Columbus, Indiana!
We have had an issue before with Toys R US - and I refuse to buy anything from them - but my wife wanted to keep our son safe and even though I was skeptical about buying anything from TOYS R US - she did and now we are in a dilemma out of town on a vacation trip....with the possibility of going to Wal-Mart and buying a seat - and packing this one back to Columbus, IN -just so I can get my child back safely home. We had bought a stroller from Toys R US and purchased some type of buyers protection from them....I had to track down a and argue with their service personnel to actually mail them a hard copy of the receipts in order to get a refund - because they said they were only getting half of my fax when I faxed the paperwork in...HASSLE FREE - whatever...
Again - if your kids is perfectly clean and never has any spills, accidents, gets car sick - then buy the seat - but if not -- forget about cleaning it...
I Do not recommend this seat at all....and as far as Rumi Air Safety First - we are the first family to call in about issues with this seat - since it just came out on the market recently....
I am on the phone with Safety First (Columbus, IN) – on hold – waiting for a supervisor – to discuss this issue further – I’ve been waiting over 5 minutes as of now (15 JUN 2011) – I guess when you have a complaint they don’t want to talk with you.
Safety First – you mean Profit First – yes we want you to buy our products and get the money – but when you have an issue…forget it!
UPDATE: I went to the Toys R Us with the printed online e-mails and a copy of their Hassle Free Policy – and got the same seat – I let them keep the packaging and manuals. I called to Columbus, IN and was put on hold for 15 min’s – and I hung up. I’m not waiting that long – I’m sure if I wanted to buy a seat they would speak to me forever …I’m really disappointed by the response I got from Safety First Customer Service – when it comes to my child’s safety – I want a prompt reaction – not being put on hold…we will be buying a better seat where the entire cover comes off for washing in the future.
I read through the manual to make sure I was setting this chair up correctly in the car – My wife can attest – she saw me reading through it and making sure I had the straps laid out correctly and the seat did not move once installed…I had no idea that only the bottom cushion comes out…of course –we were the first family to have issues. The same seat we picked up at Toys R Us in Sarasota – the shoulder adjusting part – works correctly – apparently these seats are not tested for function before leaving the factory – if it had – it should have never made to the public for purchase…something else that is concerning!!!
We will be returning this seat to Safety 1st once returning home and buying another brand!
Joe White
Madison, IN