Should I return?

A

armyfam

New member

• Jun 11, 2011

• #1

I got my Radian XTSL in the mail today from Amazon. I was very excited to see the DOM only being 2 months old. I then noticed a stain on the harness. I flipped the seat around and saw stains and scratches on the bottom of the seat and part of the foam cushion ripped. Under the cover. The tags are all on the seat. What do you think? I live in Korea so I am frustrated that I may have to return the seat. I will order another from amazon because they ship here for free. What does a radian look like new out of the box when it comes to bags and tags? Do they all come with display instructions as well? Thanks!
Btw- this is my first time attaching a photo on my iPod. I hope it works ok.

 

Kobain's Mommy

Well-known member

• Jun 11, 2011

• #2

I guess I'd call, if you can, or at least email Amazon. Did it come direct from Amazon or a third party selling on there? I guess with a stain, scuffs, and padding missing for the price of thsoe seats it should be new without issues. Either it was a display model somewhere and shouldn't have been sold or someone bought it and returned it.

 

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armyfam

New member

• Jun 11, 2011

• #3

It came direct from Amazon.

 

2BunniesMommy

Well-known member

• Jun 11, 2011

• #4

I would return it. I would not be comfortable using it. Who knows what life it has seen, even though it is only 2 months old.

 

LISmama810

Admin - CPS Technician

• Jun 11, 2011

• #5

Was the registration card attached to the harness?

 

violets_mommy

New member

• Jun 11, 2011

• #6

I would be concerned as well... I would return it.

 

zactayaus

Well-known member

• Jun 11, 2011

• #7

I would return it. That is obviously not a new seat.

 

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armyfam

New member

• Jun 11, 2011

• #8

Yes, the registration card was attached. I called amazon and they are sending me another seat. Because I have to use a post office, they can't send me a prepaid label. I have to Pay for shipping and get reimbursed. A small toy I needed to return to amazon this year cost 11 dollars in return shipping. I Wonder how much radian shipping will be? Not excited to find out!

 

Kat_Momof3

New member

• Jun 11, 2011

• #9

first, check that you ordered a brand new one, because amazon also sells used things, including carseat.

and then definitely send it back, after contacting them to make sure it won't be resold.

 

actuallyamanda

New member

• Jun 11, 2011

• #10

:thumbsdown: I'd definitely return it too! Even if it hasnt actually been used, its just too scuffed and looks like it was mistreated in some way.

 

lovemybabies924

New member

• Jun 11, 2011

• #11

call amazon and ask for a full refund on the seat, you will have to pay shipping back, but tell them that you want store credit for the full amount of shipping, then use the store credit for your new seat. i got scammed by an amazon seller (knowingly sent me the wrong model of seat when i confirmed w/him it was the model i needed) and amazon said i had to pay shipping back but that they would reimburse me w/amazon credit

 

Rebelnicky04

Active member

• Jun 12, 2011

• #12

Glad you are returning it. I buy open box seats sometimes (about 10 in the last 2 years) and I've never even had one of them come in that kind of shape. I would be concerned that it has been severely mistreated by both the scratches and the staining. You definitely did the right thing :thumbsup:

 

A

armyfam

New member

• Jun 12, 2011

• #13

Rebelnicky04 said:

Glad you are returning it. I buy open box seats sometimes (about 10 in the last 2 years) and I've never even had one of them come in that kind of shape. I would be concerned that it has been severely mistreated by both the scratches and the staining. You definitely did the right thing :thumbsup:

Click to expand...

Thanks! Dh is dropping it by the post office tomorrow. I was excited to wake up to my email this morning saying that the replacement seat has already shipped! Less than 12 hours from calling for the return