Vent Mad at Babyviva returns!

KaiLing

New member
I'm really mad at Babyviva.com. I bought an XTSL and didn't open it. Before I returned it by mail ($40, thankyouverymuch) I called TWICE to be sure that they would take it without a restocking fee and with the hole that USPS put in the box. They charged me the restocking fee anyway. I'm going to call and get mad at them when they open, but for anyone looking for a return policy, babyviva: not the way to go.

I didn't even open the box! They don't have to restock anything! Aaaargh!
 
ADS

KaiLing

New member
Silver lining: when I called the credit card company to tell them I'd really love it if they didn't charge me the financing charge (since I thought I'd get the right amount taken off the credit card) I mentioned that the item I returned had been a car seat and the lady asked "what kind?" I told her (and told her about the SL issue, too, just cause I'm chatty) and she said "I bought a Britax, and everyone thought I was crazy. But I tried so long to have her--she's my miracle baby and I want her to stay safe by rear facing as long as possible." (!) We're everywhere!
 

cherrymomo

New member
Try Diapers.com or Amazon.com for baby stuff including car seats next time, free 365 day return policy. I returned my Radian Sunshine car seat due to the latch problem well pass the standard industry 90 day return policy. HTH
 

KaiLing

New member
Try Diapers.com or Amazon.com for baby stuff including car seats next time, free 365 day return policy. I returned my Radian Sunshine car seat due to the latch problem well pass the standard industry 90 day return policy. HTH

Oh I will! I shoulda gone with Diapers.com, but there was some sort of deal, and the Amazon return policy wasn't written as clearly. But this is crazy: the manager won't even call me back. Deep breaths and chocolate help.
 

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