Sunshine Kids has released a statement

Kat_Shoshin · May 19, 2011

Sunshine Kids has released an official statement:

http://www.skjp.com/en-US/news_detail.php?cat=press&cid=16946

I am happy with the statement and the changes (I think) I just hope we all get a notice (like a recall) in the mail. What do you all think?

Twinklefae · May 19, 2011

Sounds good - at least they are doing something, which is better than nothing.

Stelvis · May 19, 2011

If they knew about it in February, why did they tell me they never heard of it two months later? And why are they not sending out these new belts as replacements? People are getting replacements from '09 and '10. And, if they are still sticking by the story that they can't replicate the problem, then how do they know the belt will fix the problem? Things just aren't adding up for me.

Cryssy Jane · May 19, 2011

Calling. I want to see this new strap.

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AtownMom · May 19, 2011

I'm glad they plan to do something. I was going to try selling mine because I couldn't get a good install with the seatbelt in my '04 Odyssey. Maybe I will hold off and see if they send me a new latch and maybe it will be enough to be able to keep my seat?

Kat_Momof3 · May 19, 2011

I agree with you, STELVIS, but at least it's not taking 10yrs like the big AO/AOE recall that happened last year after 10yrs in the courts... (I know, I'm being an optimist here)

Stelvis · May 19, 2011

Well, thank goodness for social media, or I bet this would drag on for 10 years....SKJP's problem is they've been acting like they can get away with this stuff in the age of instant communication, and it's just making people madder.

daycaremom2002 · May 19, 2011

So, they have had a new, improved super latch since February, yet every call they received they either sent an old strap, or denied the problem. If the original strap wasn't a problem, why the new strap? If the new one is better, why not send that one out. If the new strap fixes the (nonexistent) problem, then recall the defective strap. The seats do not need recall, that we know of, so the cost should be fairly minimal.

I really don't understand this method of burying their heads in the sand. I didn't read that statement as saying that they were really going to do anything. IF you notice a problem, THEN you can call Susan and she will get you a new SL. So, has she been sending out the new strap this week to all of the concerned customers? I believe I saw at least 1 or 2 accounts that said they had received straps from 09.

I don't even own a radian. I don't have latch in my van. I am severely disappointed at the way Sunshine Kids has handled this whole thing.

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bnsnyde · May 19, 2011

I want the XTSL seat! But I have about 14 months before I need it. I am waiting for an improvement.

We have two older XT's that are perfect.
And seatbelt install is not an option for me for the new seat. It seems the middle seat of my 2011 Odyssey isn't a great candidate for seatbelt install of carseats. So Superlatch is my only hope, and the low profile of the Radian means the child can climb in/out. Anyways, the child will be over 40 lbs during the seat life.

Can't wait until something new comes out, if it does.

Stelvis · May 19, 2011

My replacements were from 10/09. But what if you don't notice a problem? Mine was in for a year before he kicked it down. What if I was in an accident between when he kicked it and I noticed it? And they still are not taking seats back if their strap doesn't fix the problem, and they still are asking people for proof of purchase before sending replacements in some cases....they have a long way to go in my book. They need to make ALL owners aware of this potential issue.

lanwenyi · May 19, 2011

I'm not impressed. I want a recall or advisory or something.

I can do a seatbelt install and am doing it, but others can't get a good one. I'm mortified by the time my child rode in that seat when it was loose and I had NO idea.

I'm terrified for the parents out there who KNOW they had a tight install, but have NO idea that it has loosened since then. Honestly, who tugs at the belt path EVERY time they put their kid in to make sure the LATCH strap is still tight?

Anyone know if they're still requiring proof of purchase? I registered both of my carseats, but I don't still have the receipts. I'll call for the new belts (if I can get to a phone before 5pm), but only if they aren't going to refuse to help me b/c I don't have the receipts anymore.

Also, what abt warranty? One of my seats is over a year old. Are they still going to give me problems about that?

Stelvis · May 20, 2011

Let us know what they say when you call them. It seems like sometimes they're asking for proof of purchase, other times not. I know they were able to figure out mine was out of warranty without my giving them POP, because that's when they basically told me that it was my problem, not theirs, and I was SOL. Although they had sent me two non-functioning SL belts by that point, as well as a condescending note from Russ telling me to just go ahead and install it tight this time...

cheerbop · May 20, 2011

OK, glad i read this as I was on the verge of ordering an XTSL from diapers.com

Would you suggest we wait to do that?

jasminegrl · May 20, 2011

well i hope that my super-latch isn't an issue when I move because my seat will certainly be out of warranty by then... its almost out of warranty now but there is no latch in Japanese vehicles so I've never even attempted to use it.

dawnp15 · May 20, 2011

Do you think those video's they made were using the new latch straps? I think i remember in at least the second video the guy says "this is a brand new XTSL" That just kinda makes me wonder!

NicoleCPST · May 20, 2011

Cryssy Jane said:
Calling. I want to see this new strap.

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I should have one in the mail, if it ever gets her. Its already been a week!

Cryssy Jane · May 20, 2011

Alright. Called this morning and talked to Susan directly. They're sending out a new latch strap, post feb, 2011, (and a longer crotch buckle) for free. I live super close (40 ish minute drive) so it usually takes 2-3 days to get something from them. She did not ask for pop, just the serial number on the seat. I was however awkwardly nice about the whole thing. She said that she appreciated that I could talk like an adult about the situation and even though my seat is out of warranty to call her directly if I have any further issues.

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hrice · May 20, 2011

Cryssy Jane said:
Alright. Called this morning and talked to Susan directly. They're sending out a new latch strap, post feb, 2011, (and a longer crotch buckle) for free. I live super close (40 ish minute drive) so it usually takes 2-3 days to get something from them. She did not ask for pop, just the serial number on the seat. I was however awkwardly nice about the whole thing. She said that she appreciated that I could talk like an adult about the situation and even though my seat is out of warranty to call her directly if I have any further issues.

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Why the longer crotch buckle? Just wondering. I need a replacement so that would be convenient.

Cryssy Jane · May 20, 2011

hrice said:
Why the longer crotch buckle? Just wondering. I need a replacement so that would be convenient.

O man is complaining his boy parts are squished because the buckle part hits right on his junk. So he complains the whole ride that his boy parts hurt.

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hrice · May 20, 2011

Cryssy Jane said:
O man is complaining his boy parts are squished because the buckle part hits right on his junk. So he complains the whole ride that his boy parts hurt.

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Colton does the same thing. I guess I will ask too. He says "my pee pee hurts!" so I tug the buckle away a couple of times and he usually settle but after a while in the car he complains again.

Sunshine Kids has released a statement

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