Graco CS- replacement vs refund

skitle1802

New member
I called Graco yesterday because the crotch buckle of my MR has been near impossible to unbuckle these last 3 weeks. I've taken it out several times and ran warm water through it. The last time DD3 rode in it, I had to undo the harness from the yoke to get her out!!! The left tongue would not release.

And here's the kicker, no replacement harnesses since they just changed them. So my question-
Have any of you been offered a refund instead of a replacement?
(I wasn't even offered a replacement)

They are sending a shipping label and I have to ship the entire seat, including cover, back to them and they are cutting me a check. And no idea on how much they are actually going to refund me.
 
ADS

njkj

New member
I got a refund for my Nauti. They gave me the same amount that was listed on the site.
 

jaded

New member
I got a replacement Nautilus, I suppose I could have asked for a refund, but it wasn't that big of a deal for me, the original seat had the harness adjuster fraying problem. new one does not.
 

skitle1802

New member
I got a replacement Nautilus, I suppose I could have asked for a refund, but it wasn't that big of a deal for me, the original seat had the harness adjuster fraying problem. new one does not.

I'm okay with a refund instead of a replacement. I've realized I don't need another rfing seat since only DD3 is still rearfacing.
 

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