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I got a confirmation email about MT loosening harness but that's it.
I'm not picking on your typo, I'm genuinely clarifying -- was that supposed to be "my" or did you email NHTSA about your MultiTech?
lanwenyi said:I am surprised. I thought for sure that someone else would have gotten a follow-up. I spent over an hour last night replying to the e-mail I received (from a 'person'; it might have been a form letter, but it wasn't automated) asking for more info. I thought it was standard practice or at least a random sample (which, I would think, would pick up a few people here since many have filed). I wonder what made them pick me. I would think they would have queried a tech.
".
lanwenyi said:Another question.
I installed my other Radian in the car where the first Radian was slipping. It's been in there all day and is still tight. (The old one loosened some just from DD climbing in the seat and loosened a lot during one 10 minute drive). We went to and from Disneyland today (1.5 hrs each way). I plan to keep it there for a few more days/wks, checking it every time we use it, but it seems okay.
So, should I pass that info along to the NHTSA worker who e-mailed me?
OR is there a way to amend my original complaint to include the info on my "newer" seat that is not having the same failure? (yet)
Will it make a difference in how SK treats me if I ever manage to get ahold of them?
TIA
lanwenyi said:Another question.
I installed my other Radian in the car where the first Radian was slipping. It's been in there all day and is still tight. (The old one loosened some just from DD climbing in the seat and loosened a lot during one 10 minute drive). We went to and from Disneyland today (1.5 hrs each way). I plan to keep it there for a few more days/wks, checking it every time we use it, but it seems okay.
So, should I pass that info along to the NHTSA worker who e-mailed me?
OR is there a way to amend my original complaint to include the info on my "newer" seat that is not having the same failure? (yet)
Will it make a difference in how SK treats me if I ever manage to get ahold of them?
TIA
I'm not picking on your typo, I'm genuinely clarifying -- was that supposed to be "my" or did you email NHTSA about your MultiTech?
Dear {lanwenyi}
I work in the Office of Defects Investigation of the National Highway Traffic Safety Administration (NHTSA). We conduct investigations of potential safety defects in motor vehicles and motor vehicle equipment. The purpose of these investigations is to determine whether there is a need for the NHTSA to order manufacturers to conduct safety defect notification and recall campaigns to reduce the potential for crashes, injuries, and deaths.
Please understand that the office is not conducting a formal investigation at this time, but rather, we are evaluating the issue you raised in your report.
I have a few follow up questions that will assist me to review your complaint regarding the Sunshine Kids Radian. Any additional information you can provide will be greatly appreciated.
· Can you confirm the model number and date of manufacture of your seat?
When did you first notice the LATCH straps had loosened?
How long had you been using the seat?
Did the LATCH straps loosen while in use? Please describe.
What is the age/weight of the child who is using the seat?
Was the seat installed rear or forward facing?
What year and model of vehicle was the seat installed in? 2011 VW Jetta
Which seating position was the seat installed in? passenger rear
· How often does the problem occur?
· What do you think is causing the strap to loosen?
· Can you estimate how tight the initial installation was to how much the seat had loosened? ( moved_ inches at initial install/ _ inches when discovered loose)
D Do you still own the seat and complaint LATCH strap?
Have you spoken with the manufacturer? If so, what was the outcome?
Thank you in advance for your assistance and interest in traffic safety.
Sincerely,
{Name}
Safety Defects Specialist
USDOT/NHTSA
Office of Defects Investigation
{address/phone number/e-mail address}
Stelvis said:Is it weird that I feel jealous that I haven't gotten one yet?
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