I've been having an ongoing issue with my Radian 65SL strap being loosened by my 2.5 year old (RF). I know some people have had issues with it loosening on its own -- as far as I can tell, mine only happens when he directly kicks down on it. Obviously I now have it in with the seatbelt, and it's fine, but I'm so irritated with SKJP and how they've handled it. First Russ told me to just duct tape it and that they've never heard of that problem before. The next time I called back I insisted on someone other than Russ, and I got a very nice and professional customer service supervisor named Susan. They've sent me two replacement straps, both of which they swore up and down would not have the same issue, but of course they did. I made a video of the third strap and how I could loosen it with one finger pressing down from the same angle as my son's foot, and sent the video to Susan, and then sent them all three straps back so they could do "further testing." I swear if they don't resolve this, I will put the video on YouTube.
At this point I just want my money back and to buy another seat.
However last night I found out from Susan that she couldn't make any decisions without consulting her manager, who is, you guessed it, Russ. Is there someone higher up than Russ that I can ask for? Does anyone have any names?
Thanks so much.
At this point I just want my money back and to buy another seat.
However last night I found out from Susan that she couldn't make any decisions without consulting her manager, who is, you guessed it, Russ. Is there someone higher up than Russ that I can ask for? Does anyone have any names?
Thanks so much.