big problem with GN

bethng

Active member

• Mar 28, 2011

• #1

My friend has her 5 yo in a graco nautilus (harnessed). Well, all of a sudden her son was able to lean forward (with some effort) and loosen the straps so he could get his arms out! My friend tried pulling on them and the same thing happened. She could pull them loose after buckling him in. She called graco this morning and they want her to send in the bottom part of the seat and they will replace it and hopefully that will solve the problem but they said they wont be able to tell her what went wrong with her seat in the first place. Just a FYI....check your GN straps!

 

Mommy2Marcus

New member

• Mar 28, 2011

• #2

Um, WOW!!!! I will be checking mine tomorrow. It is chilly & raining. He will not go anywhere tomorrow in it though. Thanks for telling us!

 

Baylor

New member

• Mar 28, 2011

• #3

Hmm. I have 2 of them and that never happens. They tighten well and stay that way.

 

Irishmama

New member

• Mar 28, 2011

• #4

I'll check mine tomorrow, though I've never had that happen before. Let us know what Graco finds though! Thanks for sharing.

 

jess71903

Ambassador

• Mar 28, 2011

• #5

Has she checked to make sure nothing is caught in the harness adjuster? It's good that Graco is looking at it.

 

Baylor

New member

• Mar 28, 2011

• #6

jess71903 said:

Has she checked to make sure nothing is caught in the harness adjuster? It's good that Graco is looking at it.

Click to expand...

I caught my son trying to stick a matchbox in there once.

I am really wanting to hear what Graco says.

 

bethng

Active member

• Mar 28, 2011

• #7

jess71903 said:

Has she checked to make sure nothing is caught in the harness adjuster? It's good that Graco is looking at it.

Click to expand...

yup. she is very good with car seats. I taught her well! This has not ever happend before. Its a sudden problem that just came on yesterday.

 

Baylor

New member

• Mar 29, 2011

• #8

Well please make sure you let us know what happened. Has she tried playing with the adjuster to see if it is stuck? I tried really hard this morning pulling them but Nothing. They are as tight as ever.

 

emandbri

Well-known member

• Mar 29, 2011

• #9

How scary! I checked my sweet pea and it seems okay, granted it is only a few weeks old. I will try daisy out tonight.

 

S

SusanMae

Senior Community Member

• Mar 29, 2011

• #10

Don't forget to do a NHTSA report.

Susan

 

bethng

Active member

• Mar 30, 2011

• #11

SusanMae said:

Don't forget to do a NHTSA report.

Susan

Click to expand...

how does one go about doing that?

 

eyeslkethesky5391

Senior Community Member

• Mar 30, 2011

• #12

bethng said:

how does one go about doing that?

Click to expand...

there is always a sticker on your seat with the number and the email address

 

Jeanum

Admin - CPS Technician Emeritus

Staff member

• Mar 30, 2011

• #13

Here's the link for submitting a vehicle or carseat safety/defect complaint to NHTSA: https://www-odi.nhtsa.dot.gov/ivoq/online.cfm

 

bethng

Active member

• Mar 31, 2011

• #14

Graco sent her a new bottom piece to the seat and no more harness slipping. She will report them to NHTSA