sunshine kids customer service?

Unregistered · Jan 12, 2011

I ordered a new radian last week, received it monday. The cover has some bad stitching issues. I don't have time to return the carseat b/c I need it now. I am so disappointed b/c I heard so many good things about sunshine kids and radians. I messaged sunshine kids thru their website but cannot reply to their reply b/c I keep getting an error message. I asked on their fb page and they gave me another email address which also does not work! I tried calling and got their voicemail. Left a message. I want sunshine kids to send me a new cover and I will return the one w/ the stitching defects once I receive the new one. I don't think that is an unreasonable request considering I just spent close to $300 on a carseat. I am starting to think I should of ordered another britax. With that being said, does anyone have an email address to sunshine kids customer service that works? I want to send pictures to them.

Baylor · Jan 12, 2011

Unregistered said:
I ordered a new radian last week, received it monday. The cover has some bad stitching issues. I don't have time to return the carseat b/c I need it now. I am so disappointed b/c I heard so many good things about sunshine kids and radians. I messaged sunshine kids thru their website but cannot reply to their reply b/c I keep getting an error message. I asked on their fb page and they gave me another email address which also does not work! I tried calling and got their voicemail. Left a message. I want sunshine kids to send me a new cover and I will return the one w/ the stitching defects once I receive the new one. I don't think that is an unreasonable request considering I just spent close to $300 on a carseat. I am starting to think I should of ordered another britax. With that being said, does anyone have an email address to sunshine kids customer service that works? I want to send pictures to them.

Wow that is a lot. There are radians for 190 and even the xtsl for 219. in some places with discounts. I would be ticked. Their seats are good but from what I can gather here their customer service leaves much to be desired.

hrice · Jan 12, 2011

Call and ask for Kristen.

leighi123 · Jan 12, 2011

I've called them a bunch of times for various reasons and always get right through. Emailing takes a few days before they respond, but that hasnt been an issue either. They have sent me a whole bunch of belly pads b/c mine keep falling apart!

Cryssy Jane · Jan 12, 2011

I don't have the 800 number but the local number is 253-859-5700 and I too second talking to Kristen, or Susan, both are pretty quick and efficient.

luckyclov · Jan 12, 2011

Yeah, ask for Kristen. I've only had to contact SK twice and I've had her both times. No issues whatsoever.:thumbsup:

sunshine kids customer service?

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