Baby Catalog return question

cookie123

cookie123

New member
I got a shipping label from them for the SGL. It says it has to be received within 30 days of the original delivery date. Sadly that was 11/26. It was past that date when I got the email back - 12/27. Do you think I can still return it? No bites on CL on it.
 
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carseatcoach

carseatcoach

Carseat Crankypants
How long did it take them to send you the email? If it was longer than 1-2 days, you might have a case. If you were close to the 30-day deadline when you requested the email, I think you're out of luck.
 
cookie123

cookie123

New member
It was either Christmas Eve or the day before, so the 23rd or 24th. Even if they'd responded that day, it wouldn't have been delivered to them in time. The Sunday of the 17th was when I finally had him and was able to check fit. Then with getting ready for Xmas, yada yada yada and so on. DH has been in the hospital the last few days and I forgot about it, so a classic case never getting around to it.

Well, we'll see what they say. Maybe I'll post it on swap, too. Although there's already one posted.
 
cookie123

cookie123

New member
Yay! They already got back to me:

From now until January 15, 2011, BabyCatalog.com is making the holiday season a little brighter and a lot less stressful. With our Worry-Free Holiday Shopping event, you can return or exchange your items without having to worry about the normal 30-day restriction. So order your gifts today and get a jump on the holidays. Some exclusions apply. Read below for complete details.
Extended return policy does not apply to any Sold Out Edition (SOE) Collectible or Play Doll, Closeout items, or Special Order items. Items purchased after December 15th will have 30 days from the date of receipt to return or exchange products. Extended Return Policy applies to all orders received on or later than November 10, 2010. For complete details on our regular return policy, please click here.
 
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