Starlight
Senior Community Member
Okay, so my stickers came off (or are coming off). Yes, all of them. This is a Compass I400 infant seat, DOM late 2005. We used it for 4 months or so.
I emailed about it on 3/25. I made the mistake of asking about replacement covers in the same email. They are available, btw. But they didn't answer the question about the stickers.
So, I called on the 29th. They sent a request up to corporate to call me.
I called back today. The request was sent, but no one has contacted me. They don't have replacement stickers (of course). I can't call corporate myself.
So. Do I let it go? Do I write a letter to corporate? Do I report it to the NHTSA as a labeling issue (as previously suggested to me by a tech.)
I'm a little worried about their customer service now. Both reps I've spoken to sounded clueless.
I emailed about it on 3/25. I made the mistake of asking about replacement covers in the same email. They are available, btw. But they didn't answer the question about the stickers.
So, I called on the 29th. They sent a request up to corporate to call me.
I called back today. The request was sent, but no one has contacted me. They don't have replacement stickers (of course). I can't call corporate myself.
So. Do I let it go? Do I write a letter to corporate? Do I report it to the NHTSA as a labeling issue (as previously suggested to me by a tech.)
I'm a little worried about their customer service now. Both reps I've spoken to sounded clueless.
