Good Britax Customer Service

Brooke-From-TX

New member
I have the new frontier 85 in the pink sky. The new and improved cover is starting to pull and pill on the mesh part. I called Britax and they offered to replace it. I asked for the Cowmoo cover since it does not have mesh. They are shipping me the new cover in cowmoo and want the pink sky cover back since they have not had any complaints about the new cover. I will be more than happy to send it back and am very pleased I am getting a cover without mesh. Anyone else having this problem with the new cover?

ETA: I emailed them pics. of the pilling and pulling and they were surprised by the extent of the problem since the seat is fairly new.
 
ADS

hrice

New member
I have that problem with my XTSL with a mesh cover. I was told it was "the nature of the fabric." :thumbsdown:

Glad Britax replaced for you!
 

pepsicola

New member
Britax rocks. I had a seat with a broken recline and they sent me a new one. They let me send them the broken one naked since the cover had been discontinued. They were so pleasant, too. I heart Britax!

Eta- I am so envious of your daughter's Allie MA!
 

Keeanh

Well-known member
Are any of the other Frontier covers non-mesh? That's great that they're sending you a new cover!
 

emtb79

New member
SO they have covers to sell now of the cowmoo. I called just last week and they told me they werent selling them yet. Glad you had a great customer relations experience.
 

Kecia

Admin - CPST Instructor
The Cowmoo is the only cover that has zero mesh on it.

Actually, Maui Blue isn't mesh. Heather and I spent a good deal of time picking at that particular fabric at ABC trying to figure out if it was mesh or not - and it's definitely not. It's funny because they made it look like mesh but you can't separate the black (faux overlay) from the solid blue underneath. :thumbsup:

View attachment 8673
 

Angela

New member
Actually, Maui Blue isn't mesh. Heather and I spent a good deal of time picking at that particular fabric at ABC trying to figure out if it was mesh or not - and it's definitely not. It's funny because they made it look like mesh but you can't separate the black (faux overlay) from the solid blue underneath. :thumbsup:

View attachment 8673

We have the Maui and it's awesome! I was expecting mesh when I got it, but was pleasantly surprised.

We have another in Rushmore and it has that pilling/pulling problem too. Could you post the pictures here, so we can see how bad it is? I'd like to compare. :)
 

luckyclov

New member
It kinda is the nature of the fabric, which is why I wish they'd make more non-mesh covers. I haven't had any issues with my Pink Sky cover (yet)...
 

katiesmommy

Active member
I haven't had issues yet, but we just got our seat and I think DD has only ridden in it about 2-3 times so far. I really wish they would just go back to the plush covers, I never had a problem with any plush's ever.
 

Mommy0608

New member
Glad you received such good service. :thumbsup: We've had the FR85 since it came out. DD is generally very careful in how she gets into her seat, so fortunately we don't have any noticeable damage. DS's Radian is mesh too, and his isn't faring so well... he snags his velcro shoes on the mesh. :( I'm so glad the Maui Blue isn't mesh since that's what DS will be getting once he turns FF (I can't stand cow. Feel free to throw tomatoes.)
 

Keeanh

Well-known member
Next question: Is blue maui coming to Canada? Sigh... I'm sorry, I just don't feel the Cowmoo love :duck:.
 

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