Do you have the screws installed in your TurboBooster armrests?

amyd · Feb 8, 2011

Mommy090804 said:
I just called the Canadian number and they want to charge me $5 for shipping. I borrowed a TB, and want to return it with the screws in place.

Has anyone else called the Canadian #, and been charged $5 for shipping two screws? So much for doing someone a favour

Nope, they sent me 8 of them for free a few months back. I called and explained that I am a tech and that almost every TB we see is missing the screws. They had no problem sending them to me. Perhaps this has changed since then, though.

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Mommy090804 · Feb 16, 2011

Mommy090804 said:
I just called the Canadian number and they want to charge me $5 for shipping. I borrowed a TB, and want to return it with the screws in place.

Has anyone else called the Canadian #, and been charged $5 for shipping two screws? So much for doing someone a favour

Just an FYI update. I did receive the screws in the mail today. They were sent out even without proof of purchase, and I did not have to pay the $5 shipping. Thanks Elfe. :thumbsup: I will pass them on to the owner of the screwless TB, which I had just returned today.

robbertbobbert · Feb 17, 2011

Yup, mine are in.

The parents of the child the booster is for REFUSE to put the screws in on the three they own. When I bought mine at the same time as the child's older sister (my age) bought one, I reminded the mom that the screws need to go in. She said "oh no, they're optional." I pointed out in the manual where it said they need to go in and she still insists they're optional. Eventually she said she'd "do it later" and promptly lost the screws.

i don't understand how she can be so nonchalant with her child's safety! This is also the mom who put her 11 mo FF in a seat made in 1988 and used with her older child... the second child used it in 2004.

Next time I'm home and babysitting her I'm going to just put the screws in myself. I already ordered them.

Qarin · Mar 7, 2011

This thread needs bumping. If you have a Turbobooster, be sure to read the first post in this thread!

emthecountrycat · Mar 7, 2011

finn said:
I find this so interesting, I just bought our version of this booster called the Graco Logico (exactly the same just the European version) the screws were all ready in. I don't get why they don't screw them in before putting them in the box?

But maybe that's why yours cost $45 (USD) and mine just cost me $199 NZD/ ($154 USD), oh and mine came in a choice of grey, grey or grey!

Thats $$$!!!

Mae · Mar 21, 2011

Just a bump for all the extra traffic today!

brooklynsmommy · Aug 1, 2011

BUMP!!!

Pixelated · Aug 9, 2011

GAH! The Canadian CS makes me angry! I called to get some screws and they require a serial number, model number, and DOM. Which I don't have since I don't have a booster. They wouldn't send me anything. If I DID have that information, they would send me 4 whole screws.

I asked if I could go to a store, write down the info off of one on the shelf, and then call back. They said yes. I asked for a way to get more than 4 screws...for that I would require more boosters. How could I get 50 sets I asked? Well, provide us with 50 serial numbers, model numbers and DOMs. Seriously?

They said they're a 'small company' and if they gave me 50 screws, they might not have any left for somebody else who calls. Again, seriously?

Does anybody have any advice? A better way to get a large number of screws? The SC rep kept saying that they come with the booster, and I kept explaining that if every parent throws them out, there's a problem, and there needs to be a better way to keep kids riding in safe seats. She just didn't get it. Now, will I really go and track down 50 different serial numbers? Not likely...

wendytthomas · Aug 9, 2011

What I do is go on the website, grab the model number off of the site, make up a DOM, and then order the maximum number of screws (five, go figure). I do that two or three times, then I have screws enough for a while. I don't do it over the phone. To them, it's a huge shock that people don't use the screws, so they can't imagine just handing them out in large numbers.

Wendy

Pixelated · Aug 9, 2011

The problem, though, is you can't do that on the Canadian site. I wish I could.

wendytthomas · Aug 9, 2011

Will the American site ship to you?

Wendy

Pixelated · Aug 9, 2011

wendytthomas said:
Will the American site ship to you?

Wendy

Not that I can see, there are only states listed in the drop down box. I might try calling the US #. Sigh.

Pixelated · Aug 23, 2011

So I did go to the store and copy down 4 different turbo model #s and serial #s and DOMs. Called Graco, they said they'd send me 4 for each booster (therefore 16 screws). Today I received 7 screws. The shipping label said 8. So somebody can't count.

I called back, intending to repeat my order. I got a different CS rep so I thought I might get away with it, but no. They took down my phone number and pulled up my info. And asked me what I did with the previous 8 screws I'd just ordered. So I explained my situation (again) and said the previous CS rep told me to go to the store and copy down the info and then they'd send me the screws. But now, they require proof of purchase! By email or fax, in order to get the screws. How on earth would someone provide this if they bought a booster 3 years ago? They just were not getting that parents don't keep the screws, and didn't much care that kids would be riding around in screwless turbos while the parents maybe phoned, or might not. Useless.

I can't get the US web order to work with the model number and DOM listed in the first post of this thread, intending to ship to a US address. Has it been used too many times? Am I inept? Geez.

Really, how can this be fixed? Do Turbos still come with loose screws? Or are they installed now?

wendytthomas · Aug 23, 2011

Backlesses come with the screws installed at Target, at least. But not high back or at BRU.

Wendy

mlohry · Aug 23, 2011

wendytthomas said:
Backlesses come with the screws installed at Target, at least. But not high back or at BRU.

Wendy

Or Walmart

jourdysmom · Aug 24, 2011

Pixelated said:
I can't get the US web order to work with the model number and DOM listed in the first post of this thread, intending to ship to a US address. Has it been used too many times? Am I inept? Geez.

Try Model # 8491QNY DOM 050706 Go to the Graco Website

www.gracobaby.com
choose Help Center
Order Replacement Parts
Choose armrest screws, you can get up to 5 per order.
Go thru and add your address, they will come right to you in a couple days. I have done this up to 4 times to get 20 screws. I got in separate packages but all 4 packs came within 2-3 days! Hope that helps

LittlePeanut · Apr 7, 2012

Am I to understand that these screws will cost me $1 EACH plus another $4.95 s&h per 5 screws? That's $2 PER SCREW that I will be handing out like candy at FREE roadside checks and clinics. That's INSANE. Has anyone in Canada had any recent success obtaining more than 4 screws for free or for a reasonable cost? No wonder people are willing to use any old screw from their tool box. Geez!

Pixelated · Apr 7, 2012

LittlePeanut said:
Am I to understand that these screws will cost me $1 EACH plus another $4.95 s&h per 5 screws? That's $2 PER SCREW that I will be handing out like candy at FREE roadside checks and clinics. That's INSANE. Has anyone in Canada had any recent success obtaining more than 4 screws for free or for a reasonable cost? No wonder people are willing to use any old screw from their tool box. Geez!

Sorry to be the bearer of bad news, but I haven't had much luck at all. I did get Graco to send me some, once, but then when I called back the next time with a different set of model numbers/DOMs and they asked me what I'd done with the last set they sent me (referencing my phone number I guess). They flipped out. Now they appear to require proof of purchase to send you screws, and they're not free. I asked repeatedly to speak to somebody with half a brain who could begin to comprehend why I as a tech might need screws. They could not understand why a parent wouldn't already have them in. It was like talking to a fence post. If you discover anything new or different please do report in.

LittlePeanut · Apr 7, 2012

*sigh* Thanks for the update. Sounds infuriating and I'm certainly not going to be out of pocket $4 per turbo that pulls up! I can't afford that and for them to limit the number you can buy (at $1 each) is stupid too. If I'm paying $4.95 shipping, I better damn well be able to order as many as bloody well want. Man I'm mad! I just posted on both the US and Canadian Graco facebook walls. We'll see what happens.

HaileysMommy · Apr 7, 2012

What the fudge...I was just about to order some screws! I dare say it but honestly Im sure some could be found at the hardware store *don't shoot me*. So is it better to use a screw from the hardware store than to let a booster leave without screws? "Leave safer than they arrived" seems to cover hardware screws IMO....

Do you have the screws installed in your TurboBooster armrests?

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