Called Britax **free seat**

TXDani

TXDani

Senior Community Member
So I have a DC with the horrid adjustor that has actually gotten worse over time, instead of better like I hoped.
I called about it back in September but told the gal that I would e-mail her when I wanted the return shipping lable since I was due to have a baby anyday. Well here we are 6 months later and I am using the DC for Griff and it is such a pain to adjust. So I call back and get the same lady and this time they said they will send me a new seat, last time they wanted me to ship it to them to see if they can fix it. Woo Hooo I am soo excited! She gave me the choice of a MA or BV so I picked the BV!
So if you have a crappy DC that won't adjust...CALL!! :p
 
ADS
C

Cindy&Connor

New member
Yep, same here. I called about 3 months ago and they wanted me to ship it back so they could check. I was able to get the straps tight, just not when he was buckled in so I didn't worry about it. Then last week the straps wouldn't loosen and that was it for me. I called Monday expecting a fight but instead she gave me a choice between the Marathon and Boulevard. Same thing for my sil. I guess they know for sure there is a problem now. Hope you love your new seat.
 
Stresch

Stresch

New member
I wonder if they are thinking of getting rid of the DC.

We had to wait for the shipping label and send the first one back. But when the new one broke, they offered us a BV or a MA (with an extra cover). We got the MA.
 
TheRealMacGyver

TheRealMacGyver

New member
Very cool - A company that actually still believes in customer service! They are beginning to be few and far between lately. I am real happy to see that Britax is standing behind their product for you, especially since I just became a customer. Having a problem doesn't bother me so much, it's how they handle it that makes a real difference to me. Good news.
 
R

rlsadc

Senior Community Member
Stresch said:
I wonder if they are thinking of getting rid of the DC.

We had to wait for the shipping label and send the first one back. But when the new one broke, they offered us a BV or a MA (with an extra cover). We got the MA.
Click to expand...

i think that the MA should just have the infant pillows...then there would really be no need for the DC:twocents:
 
You must log in or register to reply here.

Car-Seat.Org Facebook Group

Find us on Facebook Here

Sponsors

CarseatBlog
Britax Child Safety
Graco Baby
Nuna Baby

Forum statistics

Threads
219,657
Messages
2,196,902
Members
13,531
Latest member
jillianrose109

You must read your carseat and vehicle owner’s manual and understand any relevant state laws. These are the rules you must follow to restrain your children safely. All opinions at Car-Seat.Org are those of the individual author for informational purposes only, and do not necessarily reflect any policy or position of Carseat Media LLC. Car-Seat.Org makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. If you are unsure about information provided to you, please visit a local certified technician. Before posting or using our website you must read and agree to our TERMS.

Graco is a Proud Sponsor of Car-Seat.Org! Britax is a Proud Sponsor of Car-Seat.Org! Nuna Baby is a Proud Sponsor of Car-Seat.Org!

Please  Support Car-Seat.Org  with your purchases of infant, convertible, combination and boosters seats from our premier sponsors above.
Shop travel systems, strollers and baby gear from Britax, Chicco, Clek, Combi, Evenflo, First Years, Graco, Maxi-Cosi, Nuna, Safety 1st, Diono & more! ©2001-2022 Carseat Media LLC

Top