ctbcleveland
Well-known member
I spoke with a rep at Evenflo. Since we all know customer service folks don't always have complete information, please take it for it what it is worth.
In the spring, design changes were made to the Maestro. The company has decided to test the seat up to 65 lbs and so there is different plastic molding used to accomodate the higher weight. My understanding is that if you compare a new seat to an old one, you will see three-four different "ribbings" in the plastic molding near the point of failure on the old seat.
The newer models will also include the metal reinforcement plate (that is being used for the recall) actually screwed on to the seat, so there are two differences between a pre-recall seat and new seat.
I was told that Evenflo was able to replicate the C-R failure in one of their own tests.
She had no precise visibility on the timing of the increased weight limit. The product has been in testing since the spring but she expected the recall to delay the launch of the higher weight limit seat.
My recall kit shipped on Saturday and I requested it on Friday.
While having a recalled product sucks, their ability to manage the recall in terms of having a site that is still working, phones that are being answered, and handy videos to show how to complete the repair is refreshing.
I've been subject to 5 product recalls this year - and Evenflo has handled it FAR better than Abbott (Similac) and LaJobi (Graco Cribs).
In the spring, design changes were made to the Maestro. The company has decided to test the seat up to 65 lbs and so there is different plastic molding used to accomodate the higher weight. My understanding is that if you compare a new seat to an old one, you will see three-four different "ribbings" in the plastic molding near the point of failure on the old seat.
The newer models will also include the metal reinforcement plate (that is being used for the recall) actually screwed on to the seat, so there are two differences between a pre-recall seat and new seat.
I was told that Evenflo was able to replicate the C-R failure in one of their own tests.
She had no precise visibility on the timing of the increased weight limit. The product has been in testing since the spring but she expected the recall to delay the launch of the higher weight limit seat.
My recall kit shipped on Saturday and I requested it on Friday.
While having a recalled product sucks, their ability to manage the recall in terms of having a site that is still working, phones that are being answered, and handy videos to show how to complete the repair is refreshing.
I've been subject to 5 product recalls this year - and Evenflo has handled it FAR better than Abbott (Similac) and LaJobi (Graco Cribs).
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