Replacement Radian

JerseyGirl'sMama · Sep 1, 2010

I had an issue with my XTSL (see here) and just recieved my replacement today and have a couple of questions:

- I received an Eclipse cover but I had a Nitro. Russ never asked and I didn't think to say anything. Can I just replace the cover and ship him the Eclipse back?

- The infant body pillows were just shoved into the box and they are all bunched up. It's not like they are going to smooth out, they have some kind of memory foam or something in them. So if I end up keeping the Eclipse, should I ask to have them replaced?

Here are a couple pictures:

Pixels · Sep 1, 2010

Just send back the cover you don't want with its lumpy pillows.

monstah · Sep 1, 2010

I'd call Russ, "I had nitro and want to keep it. Should I put the eclipse cover on the broken Radian?" Maybe he will let you keep both.

Or just send back the lumpy eclipse.

Infant pillow - Do you think laying them flat under some books or heavy towels in the linen closet would flatten them out?

Blondie87 · Sep 1, 2010

They usually just let you keep the cover off your Radian and send the seat back naked.

And my new 80SL infant head rest was shoved underneath the strap the holds the seat when folded, so there's a major dent right in the middle from the strap.. I'll prolly never use that piece.. But still..

Judi · Sep 1, 2010

I would strip my seat and send it back naked.

mommyof3tx · Sep 1, 2010

When I called him about the same issue he told me to strip the seat down, keep the extra cover and padding, he didn't need that. Though he still hasn't sent the return shipping label they said they would...did yours come with one? They were supposed to send me something and schedule UPS to pick it up from my house

JerseyGirl'sMama · Sep 2, 2010

Blondie87 said:
They usually just let you keep the cover off your Radian and send the seat back naked.

And my new 80SL infant head rest was shoved underneath the strap the holds the seat when folded, so there's a major dent right in the middle from the strap.. I'll prolly never use that piece.. But still..

Thanks guys. I'll just keep my old Nitro cover.

And I don't think it would work. The body pillow feels like a pillow that has gotten all lumpy and I never have been able to smooth lumpy pillows out.

And to answer mommyof3tx's question, I haven't recieved anything for return yet, but Russ said to pack up my old one in the new box, and that I would receive a return call tag shortly. If I haven't recieved a call tag in a week or so, I'll email or call him to see what's up.

mommyof3tx · Sep 2, 2010

Ok if I haven't gotten something by Monday then I'll email them, thanks

JerseyGirl'sMama · Sep 3, 2010

I recieved my replacement RN on Wed. and Thurs. I had UPS knocking on my door with a call tag! I told him I didn't have it ready yet, so he is coming back Tues, but I think you should call Russ, since you haven't had any contact to return yours yet.

Replacement Radian

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