Stresch
New member
I had a Decathlon which was replaced because Britax couldn't fix the harness adjuster. So, now I have a new one (less than a month old). This one seems to be having harness trouble too. I can get it tight (unlike the old one), it sticks sometimes, but I can always tighten it. But twice now I haven't been able to loosen it to get my daughter out. I push in the button and pull on the harness, but it won't move. And then this morning the button got stuck down.
I am beginning to hate this seat.
Should I call them? I don't want to call until tomorrow. I don't have the batch, serial number inside and it's raining pretty hard. Also, I don't have 2 hours to kill on hold.
I don't want to have to send it back. I was without a seat for a month last time. And I wasn't really impressed with them since they didn't call me to tell me it needed to be replaced. They just put in an order for a seat with a cover they don't still make. So when I got antsy TWO WEEKS later and called, they told me that it was out of stock.
I also hate confrontation and am polite to a fault (very Midwestern). So I don't know what I could get out of the call anyway.
I am beginning to hate this seat.
Should I call them? I don't want to call until tomorrow. I don't have the batch, serial number inside and it's raining pretty hard. Also, I don't have 2 hours to kill on hold.
I don't want to have to send it back. I was without a seat for a month last time. And I wasn't really impressed with them since they didn't call me to tell me it needed to be replaced. They just put in an order for a seat with a cover they don't still make. So when I got antsy TWO WEEKS later and called, they told me that it was out of stock.
I also hate confrontation and am polite to a fault (very Midwestern). So I don't know what I could get out of the call anyway.