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  1. #1
    CPS Technician Holly's Avatar
    Join Date
    Jun 2007
    Location
    Utah
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    2,263

    Rave for Downtoearthshoes.com

    Just have to brag about this store and recomend it to any who might be interested in buying Earth shoes.

    I bought these Earth Exer-Strap sandals this year in either late April or early May.
    I LOVE them, they are super comfy and I love the "negative heel technology" that has the heels a little lower than the rest of the foot. It's comfy and I feel like I stand up straighter, and it's supposed to help work some muscles but I haven't felt strained or tired while wearing them like I have w/ my Walmart sneakers that are a Skechers Shape Ups knock off.

    Anyway, so the other day I noticed that the soles were starting to get some small holes near the heel. All my shoes do that eventually, but not after just 2-3 months (though I do wear them every day). I didn't keep my e-mail from when I ordered them, or the paper that came in the box with them. But I decided to e-mail the website anyway. I mentioned that I didn't have my order info anymore but I was sure I got them late April or early May, gave my name and address and asked if they could look up my info and if they have some kind of warranty on the shoes.

    First, I was not expecting to hear back from them yet, I just e-mailed last night. I figured I'd hear from them sometime this coming week. I got an e-mail today, they are not supposed to be wearing out that fast. They will replace them. They gave me the option of having them replaced or getting credited back the amount I paid so that I can try a different style.

    I just think they are an awesome company for being so quick to respond and for taking care of my issue even though I couldnt provide them with my original order number. If you are in the market for Earth shoes, I recomend them!
    Mom to:
    Hannah 11 Graco Connext, Abby 10 Graco Connext, Josh 7 Recaro Performance Booster, and Zach 2 1/2 Sunshine Kids Radian 80.

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