Wow, well I'm not sure how to report them but that's even worse than where I live... The last time I went by was to check the SS1 install in my car without a base (I had only ever use it with a base before) The guy told me that it was illegal not to use a base in America
I actually felt stupid because I had to show him "um...yes you can- this is how and this is what these belt paths are for...) and then he PRETENDED to know what he was doing and asked me why I was there if I already knew how! I knew "how" it went but wasn't sure about the seat touching the passenger seat, the noodle thing and a few other things that I wanted them to look at.
He had no experience installing an infant seat without a base AT ALL and pretended he did after watching me demonstrate. He asked why I would not use a base when I had one and I told him that I would simply like to know how to do it safely as I knew I'd have my sister a lot and wouldn't always have the base etc. -this was before she was born. He then told me it was possible but not safe and not recommended. He told me that she would only sit in that seat for 3 or 4 months- I told him "Well actually this one is up to 30lbs and many 18 month olds will still fit in it) he said that is not true...only 6 months at most and of course followed by "they have to ride the other way when they turn 1" I just said "Oh, well we will keep her RFing as long as possible because it is far safer" which he laughed at and I ended the conversation leaving there knowing more than he did and just being frustrated!
I feel your pain...if you find out how to report them I'd like to let them know that they should take a look at their Kissimmee techs also...