steph_s
New member
My RSTV is broken and not functioning properly! As most of you know I own 4 of these vests (2 old style, 2 new style). The size small old style that I just replaced btw before the new ones came out because my old one was looking rough is not working properly. The straps going across the chest will not stay tight at all. This is a problem! I am using it with a lap only belt and top tether and the vest won't stay tightly closed so it re-routes the lap belt and the top tether isn't tight and the child can slip out of the vest.
So, I contacted the company and this is the response I got after 2 emails!!
My apologies for the delay in responding.
We have Corrected the problem with the new version of the vest. If you would like a replacement vest, I did receive permission from our CEO to offer you the new vest at a discount cost of $74.00 (small vest – retail $124) or $79.00 (large vest – retail $129) plus shipping.
If you choose not to replace the vest, the loosening is not an issue as long as the seat belts are in correct position: shoulder belt over center of the collarbone and lap belt over the top of the thighs.
Please feel free to call or email me if I can be of further assistance. I am teaching all day today so if you call me, I may not be able to return your call until after 5:00 pm Mountain Standard Time.
Kind regards,
:jaw: :scratcheshead: :scratcheshead: Now how on earth is it acceptable that my vest is defective and they offer me a discount on a new one not to fix or replace my old one? I am sooooo mad right now! In my first email I explained how this was causing the belts to be routed in-correctly.
So, I contacted the company and this is the response I got after 2 emails!!
My apologies for the delay in responding.
We have Corrected the problem with the new version of the vest. If you would like a replacement vest, I did receive permission from our CEO to offer you the new vest at a discount cost of $74.00 (small vest – retail $124) or $79.00 (large vest – retail $129) plus shipping.
If you choose not to replace the vest, the loosening is not an issue as long as the seat belts are in correct position: shoulder belt over center of the collarbone and lap belt over the top of the thighs.
Please feel free to call or email me if I can be of further assistance. I am teaching all day today so if you call me, I may not be able to return your call until after 5:00 pm Mountain Standard Time.
Kind regards,
:jaw: :scratcheshead: :scratcheshead: Now how on earth is it acceptable that my vest is defective and they offer me a discount on a new one not to fix or replace my old one? I am sooooo mad right now! In my first email I explained how this was causing the belts to be routed in-correctly.