autumnlily
New member
I know it is dependent on who answers the phone at Britax... but, I'd love to hear of experiences with the customer service.
I checked a seat yesterday and the base on the 2007 Roundabout would not lock in either the upright or reclined position. Besides that, the child was dead even with the top harness slots too.
Obviously, and per Britax too, it can not be used with a broken base and the entire seat needs to be replaced (base is not a spare part and can not be fixed).
I called just for my own info on their product & policy and was told it was dependent on the info from the actual consumer but they may honor a trade-in or $125 exchange seat offer or some other agreed upon 'fix'.
NOW, is the $125 Britax seat that can be purchased... can it be any Britax seat or does it have to be Roundabout for Roundabout???
Anyone been pleasantly surprised with a complete replacement seat?
I checked a seat yesterday and the base on the 2007 Roundabout would not lock in either the upright or reclined position. Besides that, the child was dead even with the top harness slots too.
Obviously, and per Britax too, it can not be used with a broken base and the entire seat needs to be replaced (base is not a spare part and can not be fixed).
I called just for my own info on their product & policy and was told it was dependent on the info from the actual consumer but they may honor a trade-in or $125 exchange seat offer or some other agreed upon 'fix'.
NOW, is the $125 Britax seat that can be purchased... can it be any Britax seat or does it have to be Roundabout for Roundabout???
Anyone been pleasantly surprised with a complete replacement seat?