C
Concerned Aunt
Guest
Hi,
My brother and his family flew home yesterday on Southwest Airlines. They checked one car seat and flew with the other. The checked car seat didn't make it. After an awful delay and tarmac wait (with active 1.5 and 3.5 year olds) they were told they couldn't be helped about the lost luggage for 2 hours (I think they had to wait for the next flight in). The car seat did not show up and they were given a run-around about the airline not being responsible because it was "weather related". I guess the rain and wind lost their car seat between Las Vegas and SFO? They also claimed that they were not responsible for strollers and car seats.
My brother complained and they gave him a loaner car seat that doesn't look safe. They had a 6 hour car ride home in bad weather, which they did not feel safe making with the loaner car seat and at night. Their car seat has still not arrived.
It seems like there needs to be better accountability for car seats on airlines. Who can my brother write to? Southwest Airlines, yes, but is there an appropriate national oversight organization for car seats and airplanes?
Thanks!!
My brother and his family flew home yesterday on Southwest Airlines. They checked one car seat and flew with the other. The checked car seat didn't make it. After an awful delay and tarmac wait (with active 1.5 and 3.5 year olds) they were told they couldn't be helped about the lost luggage for 2 hours (I think they had to wait for the next flight in). The car seat did not show up and they were given a run-around about the airline not being responsible because it was "weather related". I guess the rain and wind lost their car seat between Las Vegas and SFO? They also claimed that they were not responsible for strollers and car seats.
My brother complained and they gave him a loaner car seat that doesn't look safe. They had a 6 hour car ride home in bad weather, which they did not feel safe making with the loaner car seat and at night. Their car seat has still not arrived.
It seems like there needs to be better accountability for car seats on airlines. Who can my brother write to? Southwest Airlines, yes, but is there an appropriate national oversight organization for car seats and airplanes?
Thanks!!