Question Is this ok??

dawnp15

New member

• Jan 8, 2010

• #1

So i won the Sunshine kids contest on FB and got a new Flora XTSL. I just got it in the mail 2 days ago, and today i put my LO's in it to take some pics. I havn't installed it in my car yet and havn't adjusted the headwings at all. I've only adjusted the harness, and when i did i noticed that a peice of EPS foam was broken off. It came off of the headwing peice and i took some pics to show. Is this ok?? Should i ask them to send me a new peice since it hasn't even been used yet?? I guess i don't know if it came to me broken, or if something happened when i took it out of the box???

And just for fun

 

Last edited: Jan 8, 2010

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emthecountrycat

New member

• Jan 8, 2010

• #2

i would call up skjp and tell them about it. i would guess it came that way, cause i just got one i couldn't imagine it happening unless you were EXTRA ruff and was hitting it.

 

amyd

New member

• Jan 8, 2010

• #3

OMG, I just wanna squeeze those cheeks

I don't think you could have broken that off taking it out of the box unless you stood on a ladder & shook it out onto the driveway or something similarly violent I'd call SK...I wouldn't be happy with a brand new seat having a big chunk of EPS missing.

 

dawnp15

New member

• Jan 8, 2010

• #4

amyd said:

OMG, I just wanna squeeze those cheeks

Click to expand...

LOL!!! She had just woke up from a nap and has that staring off in no where look!!! I think she was confused as to why we were playing carseats LOL!!!

Where can i get the # to call them????

 

Judi

CPST/Firefighter

• Jan 8, 2010

• #5

It is on the side of your seat.....or in my phone.

888-336-7909

 

dawnp15

New member

• Jan 8, 2010

• #6

I called and she asked me to take some pics and email them, so i did and i'm waiting to hear back now. Is SKJP really good when it comes to customer service??? I'm just not sure what to expect i guess.....

 

dawnp15

New member

• Jan 8, 2010

• #7

Well Russ called me back and said that i could just glue the peice back on, and that of course there's no safty risk to it being cracked. And if i wanted they would send me and new seat and i could send this back. I told him that i would just glue it back on, but part of me is just a little sad that it's a pretty brad spanken new seat, and it's broken . I just don't want to go through the hassle of returning the old one and waiting for a new one, or do you think i should return it....ahhh help LOL!!!

 

Judi

CPST/Firefighter

• Jan 8, 2010

• #8

Just return it. It should not be broken yet.

 

amyd

New member

• Jan 8, 2010

• #9

I would also return it.

 

dawnp15

New member

• Jan 8, 2010

• #10

So i just got a call back from SKJP and talked to Kristin and she said that she talked to Russ and they decided to just get me a new seat :thumbsup:. That way i have a new seat that i don't have to try to mess with and glue YAY!!! I really wanted a new one i guess, but just didn't want to tell them that LOL!! It kinda makes me feel like they knew that for some reason

 

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thepeach80

Senior Community Member

• Jan 8, 2010

• #11

Kristin has been a boat load of no help to us. I need to e-mail her again about my stickers! That's good that they're helping you though.

I forgot to mention your adorable baby! Be sure to post that on the SKJP FB page if you haven't yet!

 

mrs_teeee67

New member

• Jan 8, 2010

• #12

*likes Kristin too*

ooops, misread that lol

 

jujumum

Well-known member

• Jan 8, 2010

• #13

Gypsy was one of the first to get an XT, and that happened to hers, too. They sent her a new seat.

IMO, it is a flaw in the design. As you can see in your pic - when the headrest is in the lowest setting, the EPS foam goes over the top harness slots by about 1/2". It is only natural that it breaks off. The bottom of the EPS should match the bottom of the grey plastic in your pic.

Adorable model, btw, and awesome that you won a seat!!

 

Kat_Momof3

New member

• Jan 8, 2010

• #14

well, it wasn't Kristen who made the decision, was it?? It was Russ, who (while a bit overly in love with his brand's seats) is a pretty nice guy for the most part.

I would definitely want a new seat because it came that way... if you'd somehow done it by accident yourself, you know you are allowed to duct tape/glue eps foam back together and I doubt you'd be asking the question here. I'm glad they made that decision for you... cause while I know it's a hassle, you shouldn't have to deal with a brand new seat that isn't pristine.

and congrats on winning!