Vent frontier base coming apart grrr

littleangelfire

Well-known member

• Dec 16, 2009

• #1

***UPDATE FROM BRITAX
My son uses the Frontier in booster mode. I glanced back today to make sure he was buckled properly, and it looked odd. Upon closer inspection, the light gray part of the base (where the cup holder is attached) has separated from the base of the seat!

And Britax is closed. sigh.

 

Last edited: Dec 17, 2009

bobandjess99

Senior Community Member

• Dec 16, 2009

• #2

Ya, the cupholder keeps trying to jump out of the rearfacing beltpath.

 

K

KristinD

New member

• Dec 16, 2009

• #3

Mine looks like that and I've only had it since September. And the harness is fraying horribly!

 

littleangelfire

Well-known member

• Dec 16, 2009

• #4

This is the first time its done it - I didn't try to push it back in, I don't want to break anything. well, anything else. I will call tomorrow, though. Its too expensive of a seat to be coming apart like that after only 4 months of non-daily use. Of course the cheap mesh cover already looks awful, too. Not much to do about that.

 

Heather86

Member

• Dec 16, 2009

• #5

Wow that's crazy....for a seat that costs that much and boasts about a 9 year life span most covers aren't making it 6 months and apparently the seats aren't fairing much better. Be sure to update when you to britax :thumbsup:

 

zactayaus

Well-known member

• Dec 16, 2009

• #6

Mine did that too. I just snapped it back in place. I did have to use a lot of force but it's fine now and hasn't done it again since.

 

mamabear

New member

• Dec 16, 2009

• #7

bobandjess99 said:

Ya, the cupholder keeps trying to jump out of the rearfacing beltpath.

Click to expand...

:ROTFLMAO:

 

njkj

New member

• Dec 16, 2009

• #8

Mine did that too! I called CS and they replaced the whole seat.

 

littleangelfire

Well-known member

• Dec 17, 2009

• #9

I called Britax today, got right through, too. They had me email pics of the problem, and she said its likely they will need to replace the whole seat. I'll update as I know what's going on. I didn't want to be rude to her, but I really really want to mention to someone how crappy the mesh cover is, too. A few months of use and it doesn't look very good at all. Its rather cheap material to use on a seat supposed to last that long. ANYthing dripped on the mesh, even water, stains. And it snags really easy. Not good for all those pants with embellishments on them or extra zippers..

 

littleangelfire

Well-known member

• Dec 17, 2009

• #10

Well, Britax is fast. They already called back to say that a replacement seat will ship out tomorrow, and to send ours back within 30 days.

 

Heather86

Member

• Dec 17, 2009

• #11

:thumbsup: that's great they are replacing it. I've always had good experience with there cs. The frontier just isn't britax standard imo. They have great highly sought after seat covers and people who buy seats just for the quality and the best they could come up with is mesh

 

littleangelfire

Well-known member

• Dec 17, 2009

• #12

Heather86 said:

:thumbsup: that's great they are replacing it. I've always had good experience with there cs. The frontier just isn't britax standard imo. They have great highly sought after seat covers and people who buy seats just for the quality and the best they could come up with is mesh

Click to expand...

I rather agree. The first time I ever got my hands on a MArathon I was literally in awe. Couldn't believe there really was such a difference between the walmart seats and Britax. And I'm pretty gosh darned fond of my son's Regent, too, mainly b/c it was the only solution for my big kid. I've not been as thrilled with the Frontier, even though I will continue to use it simply b/c he likes it better than any other booster AND in the future its likely to be the only one that still fits him when he needs it. So they have such a potentially great seat, but the covers are not only ugly, but so cheap! Where's the velour, man?! The cover that's on it feels exactly the same as the cheapo Cosco/Safety1st covers, which is irksome for a seat that costs almost $300.

But I am glad customer service was fast and properly responsive to the problem.

 

Pixels

New member

• Dec 17, 2009

• #13

Did you ask if the seat is safe to be used in the meantime?

 

littleangelfire

Well-known member

• Dec 17, 2009

• #14

Pixels said:

Did you ask if the seat is safe to be used in the meantime?

Click to expand...

:doh: smack. no I didn't. Its not a biggie - he has his Regent, and a monterey, even though he doesn't like it much.

 

Judi

CPST/Firefighter

• Dec 18, 2009

• #15

Mine did that too and I rarely even put a kid in mine!