A plug for Graco

Maedze

New member
This is perhaps out of place for the forum but I couldn't think of the best place to put it.

I once again had an excellent Customer Service experience with Graco and I think when a company goes above and beyond what they are required they should get a little positive feedback :)


I bought the Edgemont Dots MR65 when it first hit the walmart.com website, and as you know all know the first round of covers were terrible, didn't stay on the seat worth beans. By the time the Alma became available, they'd redesigned the cover.

I called the other day after an aggravating day of pushing the cover back on the sides. In less than one minute on the phone, I'd described the problem and the representative agreed to replace it free of charge. She ordered a Bartlett cover for me and told me 7-10 business days for shipping.

It was on my doorstep 72 hours later :) A brand new Bartlett cover, with the double slotted insert, and all the fixins'.

:thumbsup: for Graco.
 
Last edited:
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BookMama

Senior Community Member
Oooo, I have an early Edgemont Dots cover and would love to trade it for one with a double-slotted cover. Maybe I should call Graco ...
 

NannyMom

Well-known member
Graco has always done me right when I have problems with their seats. They replaced the spiral cover for me twice. :thumbsup:

mommy friend I recommended the GN to had a problem with the harness fraying, and the top of the arm rests coming off. Graco sent her 2 new harnesses and a new bottom portion :thumbsup:
 

monstah

New member
Graco has always shown an obvious interest in keeping me (the customer) happy the few times I have had to call.
:thumbsup: Graco CS.
 

DahliaRW

New member
That's good to know. There is some fraying on my only used for 5 1/2 months SS1 around the crotch buckle (on the cover, not the harness part). I was debating calling, now I just might to see what they say.
 

2BunniesMommy

Well-known member
I received great customer service when the basket on my Snugrider broke the second time I used it and when my Pack N Play mattress didn't fit the Pack N Play quite right. Very happy with them!
 

ks1978

New member
I have been VERY impressed with Graco, they sent me a check for my stroller when the foam handle was breaking. I was rather impressed, considering it was a 'small' detail. Will keep this in mind for future purchases...
 

Mommy2Marcus

New member
That is SO awsome. There are times we only hear the bad experiences with them, so it is good to hear the good things they have done as well. Thanks for sharing.

Also glad to hear that they got you a new cover.
 

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