Dillipop
Well-known member
I got home from work tonight and the box was sitting in the middle of the kitchen. I showed a lot of restraint and said hello to the family first before ripping into the box. There it was...my (DS's) new safeguard. It smells so good!
Customer service was great. My adjuster knob broke off right before Christmas. Safeguard immediately sent me a return shipping label and my seat was on it's way. When I didn't hear back for a couple weeks, I called and talked to CS and she called and left a message for quality control. They didn't get back to the CS and when I called the following week and CS still couldn't get quality control to answer, she authorized a new seat to be sent to me!
Now it was a bit anticlimatic getting the seat. It looks just like the old one and it is going to work in the car just like the old one. I'm a little bummed they got rid of the incredibles sign on the headrest and it now just says safeguard child seat. I really liked the incredibles sign.
But I am really happy about having a brand new seat, with an expiration of July 2013...and all for $40
DS immediately sat in the seat and was really excited to have it back. He told me he was going to go to sleep in that seat, in his jammies and sleep there all night long! He really likes his comfy seat!
Customer service was great. My adjuster knob broke off right before Christmas. Safeguard immediately sent me a return shipping label and my seat was on it's way. When I didn't hear back for a couple weeks, I called and talked to CS and she called and left a message for quality control. They didn't get back to the CS and when I called the following week and CS still couldn't get quality control to answer, she authorized a new seat to be sent to me!
Now it was a bit anticlimatic getting the seat. It looks just like the old one and it is going to work in the car just like the old one. I'm a little bummed they got rid of the incredibles sign on the headrest and it now just says safeguard child seat. I really liked the incredibles sign.
But I am really happy about having a brand new seat, with an expiration of July 2013...and all for $40
DS immediately sat in the seat and was really excited to have it back. He told me he was going to go to sleep in that seat, in his jammies and sleep there all night long! He really likes his comfy seat!