Safeguard Folks ROCK!!!

capeKO71

capeKO71

New member
OK - so I posted this on the babycenter car safety board too - so if it's a duplicate for you - I apologize.

I was in an accident - 2 britax, 1 safeguard go. Well - after battling the insurance co for the last month, I finally got coverage at 100% from the other driver's insurance company - including covering all 3 of my seats. Well - when I called Safeguard to get their official statement on accidents - she said - "why don't you send it back to us for our accident replacement policy?" - I was like "WHAT??" - I figured it was like britax's program - but NO - it's basically - if you're NOT deamed a "minor" accident per the 5 NHTSA questions - then they replace it! All you need is the accident report! How COOL is that???? They rock!

I gave her some feedback that she really needs to advertise this policy. The cost of the safeguard might just be worth it to NEVER have to fight w/ an insurance co. about replacing your seats! (although I sort of did want to stick it to the insurance co. for messing with me for a month and a half...)

just wanted to pass it on - I LOVE good customer service.
 
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southpawboston

New member
that's a great policy! but it may also benefit the company as well. this way they can perform a battery of tests on the seat to see if there are any discovered problems from "real life" accidents. i don't know if they actually do that, but their exchange program would allow them to...
 
Dillipop

Dillipop

Well-known member
Did you talk to Julie? I have had great service everytime I've called her. I have the original safeguard and had to send it back for a broken piece. When quality control was taking too long (3 weeks) she authorized a seat to be sent to me. It should be here next week!

I agree other companies should follow in safeguards footsteps. They have a full 7 year (lifetime of the seat) warranty on defects on most parts. The only parts not covered are harness straps and cover, which have 1 year warranties. THe warranty, combined with the accident replacement program really make it worth the price, huh?

Quick question for you...what is the harness height on your go?
 
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