kittykate
New member
So in general I love my TF and TFP, but I don't think I will recommend them at all anymore due to the horrible way customer service is dealing with an issue with our new TFP's harness adjuster.
When you pull the tail on the adjuster, it feels like the webbing is catching on part of the adjuster mechanism and if you look at the webbing you can see that one side of the adjuster tail is smooth and like new while the other side is getting very fuzzy and looks like it is catching on something as it is pulled tight.
The TFP is our 3rd True Fit, so I know that it isn't the smoothest harness to adjust and I know the "tricks" of getting it to tighten. I also know that my other TF (the third was a Woot TF bought for a friend's newborn) does not have this problem when installed in the same position in the same car.
I called LC this morning to ask what can be done about this and was told that not all carseats work in all cars--so I'm out of luck. I tried to explain that we at times use a TF in the same car in the same position and the rep cut me off, said there was nothing she could do and hung up!
I figured that maybe this rep was having a rough morning and called back--nope, different rep, same story! So now I am stuck with a four week old $200+ carseat that is nearly impossible to adjust properly, and gets worse every time we use it. I bought it from them so I can't even return it to the retailer.
:thumbsdown::thumbsdown::thumbsdown:
When you pull the tail on the adjuster, it feels like the webbing is catching on part of the adjuster mechanism and if you look at the webbing you can see that one side of the adjuster tail is smooth and like new while the other side is getting very fuzzy and looks like it is catching on something as it is pulled tight.
The TFP is our 3rd True Fit, so I know that it isn't the smoothest harness to adjust and I know the "tricks" of getting it to tighten. I also know that my other TF (the third was a Woot TF bought for a friend's newborn) does not have this problem when installed in the same position in the same car.
I called LC this morning to ask what can be done about this and was told that not all carseats work in all cars--so I'm out of luck. I tried to explain that we at times use a TF in the same car in the same position and the rep cut me off, said there was nothing she could do and hung up!
I figured that maybe this rep was having a rough morning and called back--nope, different rep, same story! So now I am stuck with a four week old $200+ carseat that is nearly impossible to adjust properly, and gets worse every time we use it. I bought it from them so I can't even return it to the retailer.
:thumbsdown::thumbsdown::thumbsdown: