Just opened my new carseat and it is broken...

Laurette

New member
Well, the level indicator is smashed into a million peices. :( I'm so sad. I have been waiting for a sale to buy this seat with giftcards and it finally came up and the one I bring home is broken...

Should I take it back or contact Graco? I worry that if I take it back to the store it will get re-shelved.

WWYD?
 
ADS

kittykate

New member
If it you wait until Monday, I would call Graco. I've had great experiences with their customer service dept.
 

abigaylebelle

Active member
I just bought a radian xtsl from diapers.com and it had a crack in the plastic when it arrived. I just called diapers.com and they sent me a new one that day. Then I just had to print out a return sticker and drop the broken one off with UPS. I was going to try to contact the manufacturer but I'm glad I just called the seller first. Hope you get a replacement quickly!
 

Car-Seat.Org Facebook Group

Forum statistics

Threads
219,655
Messages
2,196,895
Members
13,530
Latest member
onehitko860

You must read your carseat and vehicle owner’s manual and understand any relevant state laws. These are the rules you must follow to restrain your children safely. All opinions at Car-Seat.Org are those of the individual author for informational purposes only, and do not necessarily reflect any policy or position of Carseat Media LLC. Car-Seat.Org makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. If you are unsure about information provided to you, please visit a local certified technician. Before posting or using our website you must read and agree to our TERMS.

Graco is a Proud Sponsor of Car-Seat.Org! Britax is a Proud Sponsor of Car-Seat.Org! Nuna Baby is a Proud Sponsor of Car-Seat.Org!

Please  Support Car-Seat.Org  with your purchases of infant, convertible, combination and boosters seats from our premier sponsors above.
Shop travel systems, strollers and baby gear from Britax, Chicco, Clek, Combi, Evenflo, First Years, Graco, Maxi-Cosi, Nuna, Safety 1st, Diono & more! ©2001-2022 Carseat Media LLC

Top