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View Full Version : My Radians came and one was broken

ShannaLeah
03-09-2009, 02:55 PM
:( Right out of the box. And the box wasn't beat up at all so I'm fairly certain it didn't happen during shipping.

A piece of plastic right below the sticker that says forward belt path is broken clean off. I'm still waiting to hear back about it.

I haven't played with them yet because of that. I also got the new version of the Manhattan and both Princess seats are the old version. I'm seeing if I can return Princess ones for new versions. The memory foam seems so much more comfy.


Added info about the safe stops in a later post
melniemi
03-09-2009, 03:43 PM
That's not cool. Who did you order from?
christineka
03-09-2009, 03:45 PM
Yeah, who'd you order from? I'm waiting for my princess radian to come on Thursday. I really want a newer one.
solmama
03-09-2009, 03:47 PM
That's too bad, and there's nothing more exciting than a new carseat...only to find that it's broken. Hopefully customer service will come through for you.
ShannaLeah
03-09-2009, 04:05 PM
Elite Car Seats

They emailed me a FedEx slip and I'm shipping it back to them and when they get it they'll replace it. I figure that will take at least a couple of weeks. Which really doesn't help me much because I need the seats now.

They didn't even answer if they'll replace the other princess with a newer one. Guess I'll have to email them back. :rolleyes:
ShannaLeah
03-09-2009, 04:30 PM
Oh my gosh! I just noticed that on both the princess seats there is rust on the metal part of the Safe Stop device. Not cool! They are for sure both going back. I'm starting to get mad. :mad:

The Manhattan one is fine.

Still waiting to hear back if they'll ship the new seats before receiving the messed up ones....
*Spoiledinmyhouseofblue*
03-09-2009, 05:07 PM
ARGHHH!!! I would be mad too.

Walmart.com has them for 219.00 for princess radian's(radian80's)
ShannaLeah
03-09-2009, 06:10 PM
Thanks. I have to pay tax at WM though. I think I'm sending them all back anyway and just sticking with Britax. I couldn't get a tight install rear facing and the buckle kept slipping in the crack and getting stuck when I was threading it. Not worth the hassle for the little bit of extra room.

I'm so frustrated with car seats right now. :(
*Spoiledinmyhouseofblue*
03-09-2009, 09:49 PM
Ahhh, I understand.

Ughhh, I understand your frustration! I was messing with carseats for 2 hours in my van this afternoon, and decided I need a 15 passenger van so I can only use britax for easy installation.