TRU True fit sale

[Unregistered]

Hi,
I bought my TF at TRU on June 19th for $199.99. I just saw the thread about the $159.99 sale. Any way for me to get my $40 back from TRU? I believe that they have a 45 day return policy. Would I have to return it and re-buy it or do you think they would give me the price difference if I brought my receipt in. I bought it in the store and not on-line if that makes a difference.

Thanks in advance. $40 is enough money not to just let it go imo.

[QuassEE]

Trudy can tell you for sure, but I do believe you can take it in for a price adjustment within the return period. I remember her talking to me about it a couple of weeks ago.

-Nicole.

[snowbird25ca]

You can get a price adjustment if it's still on sale and you're within the return period of 45 days. I'm not sure if it's still on sale or not though - if the sale has ended, then you're likely out of luck.

(Flyer end date was extended to Sunday and I haven't been into work since Saturday, so have no clue what's still on sale and what isn't because there are a couple single page sale leaflets too...)

[featherhead]

online it says the sale is till August 22.

[sparkyd]

According to the store I just called, it is no longer on sale in-store, only online.

Which is too bad because I was all excited about getting a $40 refund from the one I bought 2 weeks ago!

[jacks1]

Guess I missed out too:( I just bought mine a bit ago too.

[techie]

The True Fit is on sale until Aug 22 ... I also work at a BRU.

The store you called likely accidentally pulled the bagstuffer (the single page 'leafelet') pricing as well as the sale that ended on Sunday (Babyfest ran 2 weeks + 2 days)
Price Adjustment Policy is 14-days. But each store may abide by that differently.

[Unregistered]

Hi,
I haven't been in to the store yet to get my money but I called and was told that I could bring in my receipt to get my $40 back. I am going to head down there tomorrow so I will let you know what happens. It is worth a try anyways. The person I talked to said that as long as it hadn't been more than 45 days since my purchase that it would be fine.

[Unregistered]

I got $42.02 back. No questions asked. I was pleased with myself for going through the hassle of going back to the store and for getting a TF which I love btw for $159.99!! Thanks to whomever posted about the sale on here. I never would have known about it otherwise. I had dd sit in a Frontier when I was at BRU and it looks like a nice seat too but at twice the price, no thanks. I had the urge to buy another TF even though I don't need one. They didn't have any on the floor anyways so I am guessing that they sold out during the sale.

[QuassEE]

Congrats! Now you can go get 1/3rd a tank of gas ;)

[snowbird25ca]

Yay, glad you got it adjusted easily. Our store is sold out now, so I wouldn't be surprised if others are in the same situation. I haven't thought to check the warehouse and see if anymore are coming in in the near future - it's possible there will be a delay because of the french sticker recall.

Congrats! Now you can go get 1/3rd a tank of gas ;)

LOL

[AllieCanada]

Our TRU is sold out too including the floor model and it is now only available through special order. It seems weird that they would sell the seat and sell out of them but then switch it to a special order item.

[snowbird25ca]

Our TRU is sold out too including the floor model and it is now only available through special order. It seems weird that they would sell the seat and sell out of them but then switch it to a special order item.

Maybe... not selling as many MA's or 3in1's though with it there. So maybe that was the reason?

Dumb though, because it means that a) people won't buy it because they don't want to wait, so stock will stagnate in their warehouse, or b) everyone will go to zellers instead if they're looking for the seat - and then they won't get any business as a result. And I still talk to parents about seats a whole heck of a lot outside of work, so would have no problem sending people to zeller's if that's where the seat that is best suited to them is. And parents with kids that are young and on the upper end of the weight charts are absolutely going to be told about a seat that has a chance of keeping their kid rf'ing to a year. :whistle:

And they shouldn't be putting it in their baby catalog if it's not going to be available in store... Although our store has had a history of managing to stock special order only items through creating a demand for them, but probably won't be the case in this instance with them mass selling the store stock out everywhere. :thumbsdown:

Maybe it was an issue of shelf space? Our store has a serious shortage of shelf space in the carseat area, but I would think they'd expect stores to move things around - aftermarket products could certainly be moved elsewhere. :rolleyes: :whistle:

Thanks for getting an answer anyways. People can get things shipped from the website to store can't they, and then not pay shipping? So parents could always do that... I'm still rather irked because they had it on store shelves for what? 6 or 7wks, and that was it. :thumbsdown: People don't like to wait for special order unless it's something they *really* want, and they had to have known that making the switch...

[sparkyd]

I got $42.02 back. No questions asked. I was pleased with myself for going through the hassle of going back to the store and for getting a TF which I love btw for $159.99!! Thanks to whomever posted about the sale on here. I never would have known about it otherwise.

Ok, I'm confused. Is getting your money back dependent on which store you go to? Seems like it. I called my store (Ottawa) and was told I missed the sale and couldn't get my money back. But then someone (quote above) went to another store after that and got their money back. Which store did the right thing as per their policies?

[sanctareparata]

Where is this on sale at BRU/TRU? Everywhere I look online at those sites it's the regular price. $189.99.

[hipmaman]

It is TRU or BRU Canada http://www.toysrus.ca/product/index.jsp?productId=2857165 for $159.97

[sanctareparata]

I just realized this was in the Canadian/International forum. Oh well. Wonder if the sale will happen over here in the US? :(

thanks!

[techie]

Ok, I'm confused. Is getting your money back dependent on which store you go to? Seems like it. I called my store (Ottawa) and was told I missed the sale and couldn't get my money back. But then someone (quote above) went to another store after that and got their money back. Which store did the right thing as per their policies?

It IS on sale until Aug 22. It is in the bagstuffer ad that started last month. I work at BRU, I know this. Call the store and ask them to look up the price on the computer system. Or say "If I give you a skn (pronouced SKIN) number of an item, can you tell me what the price is?" and give them "706833". Don't give up, some stores might think this item was part of BabyFest which ended a couple weeks ago.

The price adjustment policy is 14 days from the date of purchase, but each individual store may abide by this differently.

[kayleigh]

At our store, they are only availlable special order. I just waited nearly 2 weeks for mine to come in and I paid $159.99 for it!

[jacks1]

Update: Just went into the BRU last night and I did get my money back. Because it was past the 14 days they just refunded my total purchase and I bought back the seat at the sale price. HTH

[sparkyd]

It IS on sale until Aug 22. It is in the bagstuffer ad that started last month. I work at BRU, I know this. Call the store and ask them to look up the price on the computer system. Or say "If I give you a skn (pronouced SKIN) number of an item, can you tell me what the price is?" and give them "706833". Don't give up, some stores might think this item was part of BabyFest which ended a couple weeks ago.

The price adjustment policy is 14 days from the date of purchase, but each individual store may abide by this differently.

Thank you very much for posting this since it pushed me to call again and you were right. I called both the stores we have here and the first one (where I bought the seat) said I could get my money back no problem. The second one (which is more convenient) was a little tougher and I had to talk to a manager but he said I can come in and get my refund tomorrow. Yay!

[northernmommy]

I called Zellers about a price adjustment on the TF I bought last month, and they honored BRU price...on both the seats! I bought the other one in May, but bacuse I used my HBC card, there was a 90 day price adjustment policy!:thumbsup:

[jacks1]

I went to Zellers to try and get one for my sisters little guy and they would not price match. Went back to toysrus and asked about a flyer because zellers would not accept the website printout and was told they do not have any bag stuffer sales that last until August 22 and they showed me a new one page flyer and said that this one is current. They were slightly annoyed and rude to me and did not offer to help me in anyway. I was really disappointed to say the least. I asked if they could check and see if there were any coming in or get a raincheck and they said no, sorry. :thumbsdown:

It sucks too cause I just convinced her to ERF her son and she wanted this seat so she could do that.

[snowbird25ca]

I went to Zellers to try and get one for my sisters little guy and they would not price match. Went back to toysrus and asked about a flyer because zellers would not accept the website printout and was told they do not have any bag stuffer sales that last until August 22 and they showed me a new one page flyer and said that this one is current. They were slightly annoyed and rude to me and did not offer to help me in anyway. I was really disappointed to say the least. I asked if they could check and see if there were any coming in or get a raincheck and they said no, sorry. :thumbsdown:

It sucks too cause I just convinced her to ERF her son and she wanted this seat so she could do that.

The bag stuffer that we have is the same one from when the sale started, but the TF wasn't listed on it - then again, the bag stuffer is only one sheet of pictures and there are a lot of things on sale still.

The TF is now special order at TRU and is available at that price through special order as far as I know. So if you go back into the store and tell someone in the baby department that you want to special order a carseat then you'll be able to get one in that way. If their special order catalog hasn't been updated, then they can just use the SKN # found if they use the "inventory inquiry" system. I know some customers recently ordered one and the price in the computer is still showing as $159.99, so I would think that's the same price a special order would show. :thumbsup:

Doesn't matter if they know it's on sale or not if the computer gives you the sale price. ;)

[jacks1]

oh, that makes sense! So I just need to tell her to phone and special order it- does she need the SKU #? I don't think she has a catalogue at home and she is not near a toysrus.

Thanks so much!

[snowbird25ca]

oh, that makes sense! So I just need to tell her to phone and special order it- does she need the SKU #? I don't think she has a catalogue at home and she is not near a toysrus.

Thanks so much!

There is a $50 deposit on special orders, so she'd need to go in to the store to do it. You could always do it for her though and have it delivered to your store, or the store closest to her. I'm not sure if there's a shipping charge if you have it delivered to a different store or not. Maybe one of the other folks who work at BRU can chime in. :)

[techie]

There is a $50 deposit on special orders, so she'd need to go in to the store to do it. You could always do it for her though and have it delivered to your store, or the store closest to her. I'm not sure if there's a shipping charge if you have it delivered to a different store or not. Maybe one of the other folks who work at BRU can chime in. :)

This is so crazy .... I seriously don't understand the problem at all these BRU's!!!!

YES, IT IS STILL ON SALE UNTIL AUG 22. It is in a PINK bagstuffer (one page, just one side), and the page states something like "40% off select car seats" and DOES NOT picture the TrueFit. (the Apex 65 and Air Booster are also a part of this). Please trust me on this; I have a crap-load of them sitting on my desk at work!!!

There is no additional cost to do a special order at one store and have it picked up at another, but it IS a hassle. Doesn't seem like it should be, but it is. My store will do a special order without a deposit, but I don't know how sticky the Ontario stores are. Try calling the store that you want to pick up at, talk to a MANAGER, explain your situation, and ask if you can do an order without a deposit. Doesn't hurt to ask.

[sparkyd]

oh, that makes sense! So I just need to tell her to phone and special order it- does she need the SKU #? I don't think she has a catalogue at home and she is not near a toysrus.

Thanks so much!

The SKU is 706833.

[Mystie81]

Does anyone know how long it takes on average for the special order to arrive? I was planning on picking up one of these next week when i go to Ottawa, but if i have to order it i won't get it in time. I was thinking of sending my sister over to order it for me tomorrow, but i'm not sure it would be in before august 23rd. Thanks.

[snowbird25ca]

Does anyone know how long it takes on average for the special order to arrive? I was planning on picking up one of these next week when i go to Ottawa, but if i have to order it i won't get it in time. I was thinking of sending my sister over to order it for me tomorrow, but i'm not sure it would be in before august 23rd. Thanks.

Time frame on the TF when special ordering is given as 2 to 3 wks. So you can count on it within 3 wks. It's in stock at the warehouse last I looked, so it's a matter of it getting on the truck to the store, so around 2 wks would be the norm although if she's close to the ON warehouse then it would take even less time.

[Mystie81]

ah crappy! Definitely not enough time! Thanks Trudy!