kidzndogz
10-30-2007, 01:37 PM
My SS1 cover is stinky. It makes my car smell like onion rings (it's the Roxy pattern). So I called Graco and they said they would send me a new pad. I assumed it would be a different pattern since I've heard this particular pattern has a reputation for being stinky. Nope, they sent me the same one, and it stinks to high heaven as well.
I just called and she was very nice, saying she's sorry they sent me the same one and they shouldn't have done that, that she'll send me out a new pattern right away. I asked if I could get a pattern that matched my stroller (the Quinn pattern) and she told me that was only part of a travel system. I told her I bought it separately, and she kept telling me that wasn't possible. But I did! At Baby Depot! She asked for the serial number, but our stroller has been through hell and back and the sticker was scratched off long ago. So since I couldn't prove I have that stroller, she's sending me a cover that doesn't even match the color of the shell (Renaissance...it's blue and white plaid). I know that part is my fault though...I should take better care of our strollers!
I should be grateful to be getting a replacement and not complain over something as benign as the pattern of my car seat...but I did pay for it and I want it to be cute! I wish I could find replacements on Ebay like the Britax seats. I could sell the replacements they've sent me to pay for one I like. :(
I just called and she was very nice, saying she's sorry they sent me the same one and they shouldn't have done that, that she'll send me out a new pattern right away. I asked if I could get a pattern that matched my stroller (the Quinn pattern) and she told me that was only part of a travel system. I told her I bought it separately, and she kept telling me that wasn't possible. But I did! At Baby Depot! She asked for the serial number, but our stroller has been through hell and back and the sticker was scratched off long ago. So since I couldn't prove I have that stroller, she's sending me a cover that doesn't even match the color of the shell (Renaissance...it's blue and white plaid). I know that part is my fault though...I should take better care of our strollers!
I should be grateful to be getting a replacement and not complain over something as benign as the pattern of my car seat...but I did pay for it and I want it to be cute! I wish I could find replacements on Ebay like the Britax seats. I could sell the replacements they've sent me to pay for one I like. :(