Britax customer service rocks!!

[steph]

I called the other day because my Onyx cover has a little tear in the tip (where the velvet part meets the silky part) and since I am getting ready to sell it, I thought I should get a new cover for the new owner.

So I called Britax and had no problems getting a replacement cover. The lady was so nice. She also registered my BV's for me (I know I had never registered them, I just knew they weren't part of the recall :duck:). Anyway, I did this on Tuesday or Wednesday (can't remember) and my cover arrived yesterday!!!

I thought that was pretty good service.

[R&J'sMom]

I had a similiar experience with Britax this week. I noticed one of my All Star Blue MA covers has a tiny hole near the butt area of the seat, but only through the top layerof the fabric. I called and waited on hold maybe 20 seconds and spoke to Susan. She was so nice. A new cover is on it's way!

[mrsmag]

you are lucky! I've ordered 2 replacement parts. First a harness online, and then replacement foam on the phone. On the phone order, they called me back 3+ days later saying they forgot to get that 3 digit # on the back of my CC and needed that to finalize the order. Also, both times took almost 2 weeks to receive.

[NZ Child Restraints]

hmmpf

I (via a member here ) ordered replacement parts 24Sept and still nothing :\

[ignora]

Anything that can be considered replacement under warranty is sent out priority. Regular orders are done after the warranty stuff and sent out ground. That's why there's such a discrepancy in how long it takes for people to get their stuff.

At least, that's what Sarah Tilton told us at the Britax training last month...

[Christi61315]

Yea we had our regent cover replaced as it was tearing at the top.. I mentioned that the cover was bleaching from the sun.. and she sent me a sahara cover, new straps, hugs, buckle and chest clip...

I was amazed.. and it got here so fast

[NZ Child Restraints]

Problem for me is that I am not residing in the US therefore it is international and I dont think the seat will be covered outside of the US. I could not even register the seat :(

ETA: the belts have arrived to the member on here that ordered on my behalf so they will be on their way by plane on Monday.

[Momto1bigkiddo]

:thumbsup: That is awesome.